Philips is a leading health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment, and home care. Philips leverages advanced technology, deep clinical, and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring, and health informatics, as well as in consumer health and home care. We are looking for a Technical Consultant to join Philips Healthcare, to ensure the delivery of Healthcare IT solutions to customers continues to be world class. This is a challenging and rewarding opportunity within Philips Healthcare, which will have a strong focus on Radiology. In this role, you have the opportunity to focus on delivering excellent services in both implementation and support to customer and being there for customers when they need us most. The Technical Consultant is a key member of the implementation project and/or service team fostering collaboration through sharing experiences, information, perspectives, skills, and expertise · You will drive continuous improvements of our implementation methodology and service offerings based on customer feedback there by ensuring high customer satisfaction. Activities include Scoping, designing, building, deploying and/or integrating solutions, analyzing the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution, resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI as represented by the Solutions Team, Project Office, EDI Sales and Management. Represents Philips professionally in both customer and internal team situations Key Responsibilities Scoping, designing, building, deploying and/or integrating Radiology solutions Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment Documentation of solutions to ensure support teams and other consultants can participate in support and onward development Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework Manage and maintain effective communication with customers in relation to logged service requests and project deployment. Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions. Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects · Manage effective communication with internal and external cross functional teams. Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite. Meeting project milestones and timelines for tasks / activities that has been assigned. Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams. Participate project deployment and associated activities which may require working beyond business hours. Work with the technical support team to optimize existing install bases with learnings from deployments. We are looking for Relevant diploma, degree in computer science or related technology 3 years' experience in Healthcare Informatics and/or Healthcare IT Familiarity with Oracle database, VMware, Hyper-V, Windows Server application and network technologies. Familiarity with servicing, maintaining, and troubleshooting medical devices. Awareness of or Familiarity with healthcare date exchange protocols like including DICOM, HL7 etc. preferred Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution Proven ability to solve problems systematically and effectively, ensures high customer satisfaction Self-driven, independent, humble and team spirited Exhibits leadership through personal responsibility, accountability, and teamwork. Able to write client-side scripts like PowerShell, batch etc preferred Has working knowledge of at least one programming language preferred Has working knowledge of XML and XSLT preferred Our Offer You'll be part of a company that is committed to improving the lives of 3 billion people a year by the year 2025 through market-driven innovations in healthcare, lighting and lifestyle. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development. We believe in ample reward and special recognition for a job well done, and we welcome the cultural awareness, mutual understanding, open minds and out-of-the-box thinking that come from international multidisciplinary team working. At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us. Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status. We're living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Maori and Pacific Peoples, to apply. Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request. About Us At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members , marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran #J-18808-Ljbffr
