He Waka Eke Noa | Creating Great Together
Hours: 37.5 hours; Monday - Friday; between the hours of 8:00am - 8:30pm
At BNZ Insurance we're passionate about protecting what our customer's value - Life & Health Insurance. We help customersbe good with moneyby ensuring they are protected and by offering peace of mind knowing we are here when they need us.
We have an exciting opportunity for an energetic and experienced Team Leader to join our BNZ Insurances team.
Te Kaiurungi | About the Role
As theTeam Leader - Insurances, you will be responsible for lifting team capability through coaching, identifying team needs and managing resources to ensure capacity levels are maintained.
Key accountabilities:
Lead and motivate the Blended Insurance Representatives to deliver exceptional customer service
Develop and maintain team capability and knowledge in specialist areas to ensure we are providing our customers with the best customer service
Contribute and participate in the development of best practice solutions and guidelines to increase efficiency
Manage resources to ensure sufficient capacity levels are maintained during peak times
O Pukenga | About You
We know that the ability to inspire and motivate a team makes a huge difference - and that's what we're looking for in you. You will be a motivated leader with the ability to provide open communications and coaching to deliver a world-class service to our internal and external customers.
Excellent customer service and advanced dispute resolution skills
Use your passion for developing, influencing and maintain relationships across the organisation
Exposure working in the Contact Centre environment within the Financial Services industry
Experience in life insurance and an understanding of operational functions is desirable
Nau mai ki te Peke o Aotearoa | Working at BNZ
At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.
Wellbeing: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
Leave: We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
Growth and Development Opportunities:We value our people and we know that career progression plays an important part your career choice. Here at BNZ, we have a defined career pathway for our bankers. Each banker will be matched to a capability skill-set and supported with learning and development to progress throughout the levels.
Haere mai ki Te Peke o Aotearoa | Come to the Bank of New Zealand
Want to be part of reimaging banking, come and join us on our journey using your expertise? Apply now!
Please note that applications close on Friday 30 October 2020
