System Support Analyst- Linux

Job Description
Purpose
As a System Support Analyst, you will provide support and guidance to our clients by answering their requests regarding both server-side and client-side applications and systems that will enable them to make a difference in their day-to-day operations and ultimately improve their delivery of patient care.
Work hours:
This role will involve working one weekend day on a regular basis (5 days/week)
Responsibilities:
Provide excellent System Support services:
Respond to client problems (phone/tickets) and proactively monitor clients installations;
Prioritize your workload based on clients SLA and transfer tickets to proper department when required;
Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;
Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix clients problems;
Perform database maintenance using SQL statements;
Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows;

All the work is done remotely through secure connections and via phone and remote desktop-sharing. This role also requires work outside of regular work hours (on-call).
Stay proactively informed and trained on the following to ensure an excellent level of service and expertise:
Back-End Architectures
IntelePACS software
3re party integration

Qualifications
Pre-requisites:
Experience in a customer service or technical support role
A minimum of 3 years of professional work experience in Linux system and network administration
Remote troubleshooting (ssh, VPN tunnels)
Basic knowledge of SQL databases (Sybase, MySQL, postgresql)
Microsoft Windows (basic workstation configuration and troubleshooting)
Knowledge of a scripting language (such as Perl, python or shell) is an asset
Experience with TCP/IP, network security, IPSec or VPN is an asset

Competencies:
Excellent communication skills (verbal and written, English is mandatory)
Highly motivated and team oriented
Client-oriented
Attention to detail and strong problem solving skills
Ability to work under pressure

To apply for this position, you must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa.