Support Specialist

Job Description:

Biogen, a leading biotechnology company, is seeking a Support Specialist to join our team in Dunedin, Otago, NZ. As a Support Specialist, you will be responsible for providing assistance and support to our customers and internal teams, ensuring smooth operations and exceptional customer service. This role is at the Associate Level and requires a minimum of 4 years of experience in a similar role.

Responsibilities:- Serve as the first point of contact for customer inquiries and provide timely and accurate responses- Troubleshoot technical issues and provide solutions or escalate to appropriate teams- Collaborate with internal departments to address customer needs and resolve issues- Maintain customer records and provide regular updates on customer interactions- Assist in the development and implementation of support strategies and processes

Requirements:- Bachelor's degree in a related field or equivalent experience- 4+ years of experience in a customer support or similar role- Resourceful and motivated with a strong commitment to customer satisfaction- Excellent communication and interpersonal skills- Ability to effectively persuade and influence others- High emotional intelligence and ability to empathize with customers- Strong organizational skills and attention to detail- Experience with CRM systems and support tools preferred

Benefits:- Joining Bonus for successful candidates- Opportunities for training and professional development- Remote work flexibility- Competitive salary and benefits package

Working Environment:At Biogen, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage innovation, creativity, and collaboration to drive success and growth. Our team members enjoy a supportive and inclusive work environment where their contributions are valued and recognized.

Deadline to Apply: April 19, 2024

Equal Opportunity Statement:Biogen is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Biogen complies with applicable state and local laws governing nondiscrimination in employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.