Support Specialist

Job Description: Orion Health is seeking a part-time Support Specialist to join our team in Christchurch, Canterbury, NZ. The ideal candidate will have at least 2 years of experience in a similar role and possess excellent communication and problem-solving skills. Responsibilities:- Provide technical support to customers via phone, email, and chat- Troubleshoot software issues and provide solutions in a timely manner- Document customer interactions and resolutions in our CRM system- Collaborate with internal teams to escalate and resolve complex issues- Assist in the development and maintenance of support documentation and knowledge base articles- Participate in product testing and feedback sessions to improve customer experience Requirements:- Energetic and dedicated individual with a passion for helping others- Strong persuasion and people management skills- Experience working in a customer-facing role- Knowledge of healthcare IT systems is a plus- Ability to work independently and collaborate effectively with team members- Excellent written and verbal communication skills- Knowledge of CRM systems and Microsoft Office Suite Benefits:- Remote work flexibility- Employee discounts- Visa sponsorship for eligible candidates Working Environment:At Orion Health, we foster a culture of transparency and open dialogue to encourage effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive. Deadline to apply: ******** Equal Opportunity Statement:Orion Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.