Support Manager

Job Description: J.B. Hunt Transport Services is seeking a dynamic and experienced Support Manager to join our team in Dunedin, Otago, NZ. This is a part-time role at a mid-to-senior level, requiring a minimum of 8 years of relevant experience. Responsibilities:1. Manage and oversee a team of support staff to ensure efficient and effective operations.2. Develop and implement strategies to enhance customer support and satisfaction.3. Monitor and analyze performance metrics to identify areas for improvement.4. Coordinate with other departments to address customer issues and escalate as needed.5. Provide training and support to team members to ensure they are equipped to handle customer inquiries and concerns.6. Implement and maintain standard operating procedures for the support team.7. Collaborate with senior management to develop long-term support strategies and goals. Requirements:1. Bachelor's degree in a related field is preferred.2. Proven experience in a similar role, with a minimum of 8 years of experience.3. Strong leadership and communication skills.4. Resourceful and adaptable personality traits.5. Excellent time management and project management skills.6. Ability to work in a fast-paced environment and adapt to changing priorities.7. Knowledge of transportation or logistics industry is a plus. Benefits:1. Free food provided during work hours.2. Company equipment provided for use.3. Retirement plan options available for eligible employees. Working Environment:At J.B. Hunt Transport Services, we strive to inject a sense of joy and vibrancy into the work environment. We believe in fostering a positive and collaborative atmosphere where all team members feel valued and supported. Deadline to Apply:Interested candidates are encouraged to apply by May 23, 2024. Equal Opportunity Statement:J.B. Hunt Transport Services is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.