Support Manager

Job Description: Airgas is seeking a highly skilled Support Manager to join our team in Dunedin, Otago, NZ. As a Support Manager, you will be responsible for providing excellent customer support and managing a team of support staff. This is a part-time position with mid-to-senior level seniority, requiring at least 7 years of experience in a similar role. Responsibilities:1. Manage and lead a team of support staff to provide exceptional customer service.2. Handle escalated customer inquiries and issues in a professional and timely manner.3. Develop and implement processes to improve customer support efficiency and quality.4. Monitor team performance and provide regular feedback and coaching.5. Collaborate with other departments to ensure a seamless customer experience.6. Analyze customer support data and provide recommendations for improvement.7. Assist in training new support staff on company policies and procedures.8. Ensure compliance with company policies and regulations.9. Act as a liaison between customers and upper management. Requirements:1. Bachelor's degree in Business or related field preferred.2. Proven experience in a customer support or managerial role.3. Excellent communication and interpersonal skills.4. Strong leadership and problem-solving abilities.5. Resourceful and independent mindset.6. Creativity and time management skills.7. Ability to thrive in a fast-paced environment.8. Proficiency in Microsoft Office and CRM software.9. Knowledge of industry best practices in customer support. Benefits:1. Employee discounts on Airgas products.2. Vision insurance coverage.3. Retirement plan options. Working Environment:At Airgas, we value creativity, resilience, and a willingness to embrace change. Our team thrives in a dynamic environment where new challenges are met with innovation and adaptability. Join us in a culture that encourages growth and development. Deadline to Apply:April 23, 2024 Equal Opportunity Statement:Airgas is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected status under applicable laws. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.