Help Desk & IT Support (Information & Communication Technology)Location: Singapore, SingaporeThales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas. Thales Avionics Services Worldwide is responsible for the support and services of avionics aftermarket products and services within the airline industry. In October 2016, AvioVision, "AVIOBOOK", was acquired by Thales. With that acquisition Thales is able to extend its Electronics Flight Bag offer, ranging from full systems to state-of-the-art applications. The combination of Thales and AVIOBOOK capabilities are developing digital solutions for airlines and their crew with a broad range of operational applications leveraging Thales' expertise in avionics, airborne connectivity, data analytics and ground support platforms.Responsibilities:Support the customer through phone, meetings, ticketing systemTest, optimize and write out procedures for the teamWork closely with other departments through Slack, meetings and ticketing systemsSend out communications about upcoming releases, maintenance, downtimesWork out feature requests in detail, understand what the customer wants and needsTranslate technical lingo into normal languageBe part of the 24/7 team one week every 5-10 weeksIncident/change/problem managementWrite out RCAsUnderstand Java, Angular, Swift, XML, CSS, …Logically and analytically assess issuesBe aware of new changes, existing bugs, known issues throughout our productKeep yourself up to date about internal processes like release and deployment managementPrioritize workload in function of ticket severity and SLAsDeliver second line support and tackle the advanced issuesRequirements:Experienced in a similar support role in a software development companyBachelor's degree in informatics or computer science or equivalent through experienceExperience with the Jira/Confluence/Bitbucket/… suiteITIL knowledgeWorking experience of Linux, Java, Angular, XML, APIs, REST, and moreOthers:A rotating schedule of 3 days work, 3 days off will be required.12 Hour shifts starting from 8am to 8pm Singapore time, or 9am to 9pm during US daylight saving time.Physical Environment: Telework is applicable.Will require to work in office at least 3 days a weekDomestic and/or international travel will be required to support customers on site. (level of travel varies and can be on short notice).3 weeks training in Belgium to startWilling to travel 3 times a year for 1-2 weeks to Belgium to synchronize with a remote teamAt Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!Company information Registration No.199306768WReport this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr
