Solution Architect - Enterprise Customer Contact

Solution Architect - Enterprise Customer ContactJoin to apply for the Solution Architect - Enterprise Customer Contact role at ANZ.Solution Architect - Enterprise Customer Contact3 days ago Be among the first 25 applicants.Join to apply for the Solution Architect - Enterprise Customer Contact role at ANZ.Get AI-powered advice on this job and more exclusive features.Ko Matou – About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo Te Turanga - About The RoleANZ is undergoing a significant technological transformation and is seeking a Solution Architect to guide the design and implementation of a new customer contact centre solution for ANZ New Zealand.
This role involves integrating Amazon Connect with Salesforce and core banking platforms, implementing chat and agentic AI models to enhance customer interactions, and taking ownership of the NZ Contact Centre Architecture Roadmap.Key responsibilities include:Providing architectural stewardship.Collaborating with project teams and stakeholders.Ensuring security and compliance.Engaging with vendors.Advising on strategic improvements.Balancing immediate delivery needs with long-term strategy.This is a fantastic opportunity for a visionary architect to drive technological innovation and shape the future of customer interactions at ANZ.Role Location: Auckland or Wellington.
Let us know what works for you.Role Type: PermanentHours: 37.5 hours per week (Standard)What will your day look like?Designing and implementing technology solutions.Developing architectural directions and guidance.Engaging with stakeholders.Leading the design and implementation of the contact centre solution.Collaborating with project teams.Working with stakeholders to translate problems into solutions.Ensuring security, risk, and data considerations are integrated into architecture design.What will you bring?Experience as a Solutions Architect, preferably in banking or large enterprise environments.Strong analytical skills.Experience engaging with stakeholders at multiple levels.Ability to work well within a team and provide technology leadership.Understanding of integration, data, and complex technology environments.Extensive experience with customer contact centre solutions, AWS, Amazon Connect, Salesforce, and AI implementations is preferred.At ANZ, we value growth and encourage candidates with most of these skills to apply.Why join us?Join a diverse community committed to shaping a world where communities thrive.
Benefit from resources, opportunities, and a supportive environment to advance your career.
We celebrate diversity and are committed to an inclusive workplace, reflecting New Zealand's communities.
We welcome applications from everyone and support candidates with accessibility needs.For more information, visit our careers page.
Apply via ANZ Careers with reference number 93038.Job Posting End Date: Sunday 18 May at 11.59pm (NZ).
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