Smart Metering Advisor

Smart Metering AdvisorDepartment: YUR - 2060 - MeteringEmployment Type: Permanent - Full TimeLocation: NottinghamReporting To: Smart Metering ManagerCompensation: £27,295 / yearDescriptionBased in Nottingham, we are looking to expand our Smart Metering team within our operations department due to continued success and growth and have created an exciting opportunity for a Smart Metering advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.This role requires somebody to have a 'Can-do' attitude and transfer skills with a growth mindset.
Our company is growing at a rapid pace so it's an exciting opportunity to join an organisation which can offer a long-term future career.Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.What We Need From YüHere's a taste of what you'll be doing:Ensure that all smart metering queries and workstreams are dealt within agreed SLA's.Build strong relationships with other teams across the business, both internally and with external clients.Maintain continuity by documenting and communicating required actions to management, identifying irregularities in processes and shaping continuing needs.Liaise with non-customer and customer facing teams to handle complex enquiries and resolve the enquiry with/for the customer.Ensure business processes are robust.Provide solutions to the broad range of written and verbal enquiries raised by customers.Ensure that all customer queries are managed, resolved and closed within agreed timescales.Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.Monitor, action and escalate any issue as appropriate to ensure the customer journey is completed in appropriate times and third parties are kept informed of the status of any escalations.Create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.About YüIf you have what it takes, you could be just what we're looking for…Experience within the energy industry preferred, but not essential.
You should be able to demonstrate curiosity and want to make the most of opportunities to learn, improve and innovate.Knowledge of working with smart meters previously would be advantageous, but not essential.
Have a willingness to learn and the desire to gain knowledge and skills to enhance work performance and achieve professional growth.Great communicator – you have first-rate communication and interpersonal skills.
This is essential.Good organisation – Able to organise own workload and plan ahead.Good verbal and numerical skills.Ambitious – you don't just want another job, you want a career opportunity.Analytical – naturally curious, requires high standard of accuracy and immaculate attention to detail.Motivated – you have a "can do" attitude and love to see success.Team player – you enjoy working closely with a team to help them develop.Flexible – you're a strong team player who can adapt as the role and business develops.Confident in handling written correspondence and inbound/outbound calls.A right first time and continuous improvement attitude to all internal processes and procedures and that of external stakeholders.Yü Come FirstWe have a wide range of benefits for our employees including:24 days annual leave + bank holidays.Holiday buy – up to 5 additional days.Day off on your birthday.Employee Assistance Programme.Annual salary review.Learning and development opportunities.Enhanced paternity, maternity and adoption policies.Yü made a difference Awards.3 days additional annual leave if you get married/civil partnership etc.Appointment allowance.Long service recognition.Refer a friend payment.Company sick pay (subject to length of service).New modern facilities.Death in service and critical illness cover.Plus, many more.This position does not fulfil the UK Visas and Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.#YUIndeed
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