Service Technician

We require a part time service technician to work with us and service & repair existing consumer electronics and technology products, based in our North Shore Office. Key parts to this role include: Testing product that is returned from retailers & end-user customers Repairing product where appropriate. Coordination & return of product to dealers & retailers that are deemed not to be faulty Coordination of product to be returned to manufacturer. Other activities & requirements for the role: Timely & accurate turn-around and processing of retailer customer & end-user service jobs Provide Customer service to walk in end-user customers as needed. Provide Over the phone & email support to Retailer customers & end-user customers. Quoting repair costs & time frames to customers Liaising with the Company Accountant on a regular basis – in relation to customer repairs and credits. Provide ad-hoc information to management from time to time on existing parts inventory, product faulty rates & common faults, additional parts inventory requirements, and service recommendations. Recording all service jobs, parts used & any sales. Providing in-warranty & out-of-warranty servicing of customer owned product as required. Providing reports to management on a regular basis regarding returns/faults by retailer & by product, to ensure management & manufacturers have detailed, accurate, and timely information for which to act on. Pre-sales product testing of product as required, and providing feedback of the results. Assisting in Re-writing product manuals and technical information as required.
You will work on two fixed days to be agreed. They will most likely be on days spread out across the week to ensure good coverage. Applicant requirements:
You will need to have at least medium-level skill in tech capability - about one to two years of experience. You will also need good spoken and written communication skills, along with great customer service skills. If this sounds like you - apply now!