About the company:Tourism Holdings Limited (thl) is New Zealand's premier tourism company and is largest provider of recreational vehicles across Australia, New Zealand, and the USA. Working for thl offers you the opportunity to kickstart your career in NZ's bustling tourism industry and why not take the opportunity to experience a holiday in any of the vehicles in our extensive range through our great staff discount scheme!We have an exciting opportunity for a Service Manager to join our team at our brand new Palmerston North branch.Your main role will be to manage the Palmerston North Service department - ensure that customer experience is aligned with the Good Guides foundation. Provide clear direction to the Sales Workshop teams to drive the wider site profitability and management of costs.KEY SKILLS AND COMPETENCIESAt least 2 years' experience in an automotive service environment required - five or more yearTwo years of supervisory experience with a similar job responsibility within the automotive industryGood interpersonal skillsGood communication skillsGood analytical skillsAttention to detailUse/maintain computers to monitor dailyUtilise new systems or processes implemented by theMaintain technical bulletins and special tools to increase technicianEnsure that customer experience and service is aEnsure that thl business policies and procedures are adheredUnderstand and ensure compliance of NZ vehicleDevelop and maintain good working relationships with customers, supply partners, contractors, and business associates.KEY RESPONSIBILITIESImplement/communicate/monitor Customer Satisfaction standardsImplement and support RVSC 'good guides' across all department activitiesEstablish/maintain/build warranty claim processing proceduresEnsure high-quality service and repairs are provided to every customerDeliver the right vehicle in perfect condition every timeMonitor workflowMonitor repair order trendsLead, coach, and mentor the service teams to continue a proven safe and positive culture across the Palmerston North Service CentreFollow all Branch policies and proceduresParticipate in/contribute to management meetingsEstablish/maintain/monitor a follow-up system to ensure customer satisfaction within 24 hoursUse an effective appointment systemBENEFITS AND PERKSWe offer a very competitive salary.Our products are fun, and our jobs are too. You'll be a part of a creative and collaborative team that invites one and all to bring cool ideas to life that impact our business.You'll be a part of a flexible work environment that lives and breathes travel and experiences. Want to go on a road trip with your friends and family? We'll hand you the keys to your ride.Want to go caving underground and abseiling down waterfalls? We'll provide you with a wetsuit and some rope.Working for thl opens an epic world of fun experiences and you'll probably have to re-write your bucket list.As part of the thl group, there are also plenty of career progression opportunities.It is a great opportunity to take your career further and join the team at largest motorhome dealership in New Zealand. We will provide training to successful candidate and help you grow your skillset during your employment.Our people come from varied backgrounds, countries and cultures. Some are shy, others are loud. We accept people as they are. That's what makes thl special. We want crew who are willing to go the extra mile, help each other out and share team success. It's all part of our challenger spirit!So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!
