Service Desk Team Member - The Warehouse Kaitaia (Part Time)

Job Description This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible. Your day-to-day responsibilities will be varied and engaging, from answering customer inquiries and providing advice, to processing returns, exchanges, refunds, and transfers. You'll also provide support to our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Additionally, you'll help supervise and support the Checkout area as needed, ensuring that all transactions run smoothly and efficiently. We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. We'll provide you with all the tools and resources you need to succeed in this fast-paced and rewarding role. If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, then we want to hear from you. Apply now and join the Warehouse team! Hours of work are: Shift pattern 1: Tuesday - Thursday 2.30pm - 8.30pm Shift pattern 2: Friday & Saturday 2.30pm - 8.30pm Qualifications Your ability to think and act quickly on your feet, excellent communication skills and team player approach will be key to your success. Our wish list also includes: Previous experience in retail, hospitality or a customer facing role Experience with POS systems A positive, can-do attitude Strong attention to detail The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods Additional Information What can we offer you as a TWG team member? A team discount card across our brands A paid day off on your birthday Continuous training and development Career progression – a great steppingstone into other internal opportunities Wellness and discretionary leave At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions. Keen? Stop reading and start applying!  This really could be that right next role to accelerate your customer service skills.