Service Desk Team Member - The Warehouse Kaitaia (Part Time)

JOB DESCRIPTION Company DescriptionThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.The Warehouse stores or 'red sheds' are a kiwi household name, with a presence in virtually every kiwi home and community. By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us. Job DescriptionThis exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.Your day-to-day responsibilities will be varied and engaging, from answering customer inquiries and providing advice, to processing returns, exchanges, refunds, and transfers. You'll also provide support to our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Additionally, you'll help supervise and support the Checkout area as needed, ensuring that all transactions run smoothly and efficiently.Hours of work are:Shift pattern 1:Tuesday - Thursday 2.30pm - 8.30pmShift pattern 2:Friday & Saturday 2.30pm - 8.30pmQualificationsYour ability to think and act quickly on your feet, excellent communication skills and team player approach will be key to your success.Our wish list also includes:Previous experience in retail, hospitality or a customer facing roleExperience with POS systemsA positive, can-do attitudeStrong attention to detailThe ability to undertake heavy lifting, climbing ladders and being on your feet for long periodsAdditional InformationWhat can we offer you as a TWG team member?A team discount card across our brandsA paid day off on your birthdayContinuous training and developmentCareer progression – a great steppingstone into other internal opportunitiesWellness and discretionary leave