Service Desk Analyst

We are seeking customer inspired professionals to join our team, delivering superior service and technical solutions to our corporate customers, ensuring the calls and faults handling is managed to customer expectations and within SLA's.
You will need to be up for a fast paced inbound call centre environment where you'll be logging accurate information whilst delivering expert customer service on every call.
On top of your passion for putting the customer first, you will need to have:
Customer service experience where you've loved handling the tough stuff
Exceptional English communication skills over the telephone
Proficient typing skills
Experience with computers and technology
Feel comfortable learning technical concepts and a explaining to end users in basic terms
Advanced problem solving skills
A positive "can-do" attitude
Great teamwork skills
You don't need any formal qualifications, but it will help. We support our customers around the clock so you'll need to be willing to work on a rostered basis, including some weekend shifts.
We'll provide the technical training and the latest tools and systems to help you, as well as a competitive salary, a great workplace and monthly credit towards your Spark account so you can enjoy the products we offer on us. Be part of the Agile future of Spark and help us deliver on our ambition to be a winning business, inspired by customers to unleash the potential in all New Zealanders. Apply now to find out more!
This is a role ideally suited to someone in a first-line service desk role ready for that next step-up. If you believe you've got what it takes and you want to be part of a winning team, hit Apply!
Please Note: Only candidates who are legally entitled to work in New Zealand should apply.