Service Desk Analyst

Service Desk Analyst As the longestrunning landbased university in the Southern Hemisphere Lincoln University s story begins with agriculture but it certainly does not end there As New Zealand s economy diversified so have we Lincoln University is here to enhance and enrich lives to grow the knowledge of our students so they can shape a world that benefits from a greater understanding of the relationship between land the food produced from it and the ecosystems within it With three academic faculties one teaching division several research centres and a range of corporate service units Lincoln University draws its students from throughout New Zealand and from over 60 countries Lincoln University has a student roll of around 3 000 and approximately 700 staff We have a great opportunity available to join our ITS team as a service desk analyst on a permanent fulltime basis In this role you will be supporting both staff and students with their varied IT needs across a broad range of business systems and applications This is a unique environment where the support you provide day to day has a direct impact on our teaching and research success This is a busy role where you will be involved in a variety of tasks including rapid response to support requests analysis and diagnosis of software and hardware issues other operational and maintenance related tasks and intermittent project related activities To be successful in this role you will have The ability to prioritise issues Strong problem solving skills A high level of accuracy and attention to detail A proactive energetic customerfocused approach A strong work ethic A continuous improvement mindset Excellent communication skills A relevant qualification and previous experience working in a similar role is required In return we can offer you a great team environment on a beautiful campus competitive salary and benefits including 5 weeks annual leave and 5 days additional University holidays professional development and free parking Please apply online with your CV and cover letter For more information please refer to the position description on the Lincoln University careers page or contact Patrice Wilkin Recruitment Business Partner on 03 423 0312 Applications close on Monday 09 03 2020 at 9am No recruitment agencies please