Service Desk Analyst

Looking for your a change going in to the new year? Are you an experienced help desk professional or looking to grow your experience
Temporary 6 Month Contract
Immediate Start Date
Within Central Government Ministry.
$40 - 50,000 per annum (pro rata)

Central Palmerston North

About The Organisation
Here at Randstad, we specialise in Government IT recruitment.
At the heart of these roles is not onlythe technology, butthepeople. Our client and their IT team are diverse and inherently customer centric. Servicing the wider organisation, you are part of not only your immediate team but as a face of the IT team across the entire business.

About The Roles
Fundamentally these roles will involve;

Customer service and technical support over phone, email and ticketing systems
Incident and request reporting and resolution
Face-to-face customer care
Hardware support

About You

We are looking forService Desk / Help Desk Analystswith fantastic customer service skills and the following;

Strong customer service or service desk experience
Good interpersonal communication skills both written and verbal
Experience with;
Office 365
Active Directory
Windows operating systems

ITIL knowledge and understanding

ALL APPLICANTS MUST HAVE
NZ Residency or Citizenship
Relevant qualifications below or equivalent experience
Business Computing
Diploma in Information and Communications Technology
National Diploma in Computing Support

Wellington Based

Do not hesitate! Apply today via the link below or call Amelia Pullen on 04 471 4877 for more information.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills

Service Desk Analyst, IT Help Desk, Level 1 Help Desk, Technical Helpdesk, Customer Service
educational requirements

Associate Degree/Diploma