Are you looking to work with an organisation that values diversity and inclusion, sustainability, wellbeing and connections to communities across Aotearoa?
We value the diversity of thought, perspective and backgrounds our people bring to work with them every day. We support our communities through the Vodafone New Zealand Foundation with an ambitious goal to halve the number of disadvantaged young people in Aotearoa by 2027. Our world-leading Wellbeing program supports your holistic wellness and connects you with the tools, skills and people that enable you to be at your best on a daily basis.
If you like solving problems and taking care of people, working in our Enterprise Service Desk team could be your calling.We're making a difference in our customers lives every day and we're pretty darn proud of it.
As ournew full-time Enterprise Service Desk Analyst based in Wellington,you will be responsible for gathering the correct information, troubleshooting and either resolving at first contact or assigning calls onto other teams. This will include event management, jeopardy management, incident management and third party management within ITIL principles.
You will be a customer service superstar with the customer experience being one of our main end goals. We are looking for someone who is a confident and courteous communicator, entirely at home in a dynamic Information Technology focused environment. Your great attitude and proactive ability will be key to success. Your passion to drive customer satisfaction will see you exceeding targets and expectations.
What will I be doing?
Call Logging, data gathering, troubleshooting and incident resolution or assignment to other teams
Proactive event monitoring, incident and jeopardy management and action initiation
Major incident identification and trigger
Network operations interaction
Third party management within ITIL principles
What will I bring?
Strong customer service skills
Confident phone manner
An understanding of network services, IP Telephony systems and Mobile solutions, Desktop and Applications
Good knowledge of MS Office
Dedicated and willing to focus and commit
Ability to understand a wide variety of documentation/processes
Good organisational and time management skills
An exposure to IP phone systems support is beneficial
A CISCO certification would be an advantage
The hours in this role are Monday to Friday, between 7am and 5pm.
As part of the application process, should you be successful in being shortlisted for this position you may be required to complete an online digital interview. Due to the nature of this role, you will be subject to a number of additional security checks and will need to be a New Zealand Citizen to achieve our customers security clearance requirements.
As well as a competitive salary; youll also receive a range of benefits by being part of the Vodafone team. Youll have access to; health insurance for you and your whnau, a fully subsidized mobile plan and smartphone for business and personal use*, My Day Leave for that day when you just need time out, two weeks paid volunteer time to support your community and when you need it, access to our world-leading parental leave policy.
Joining the Vodafone whnau will stretch you, challenge you and provide opportunities youve been seeking to expand your career. Youll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Me mahi tahi ttou mo te oranga o te katoa. We work together for the benefit of all.
The future is exciting Ready?
