Mō tēnei tūranga mahi| About this role
Service Desk Analyst
x2 Permanent, Full-time positions
Based in Wellington
About us
At the Ministry of Education, our people shape an education system that delivers equitable and excellent outcomes. Our sights are set on ensuring our education system serves every individual child and young person fairly and creates the best foundation for equal opportunity. Our organisation is full of hugely talented people, from a wide range of backgrounds. They work collaboratively, setting goals and reaching them, to shape a world-leading education system. Our people are broadening their own horizons and, ensuring our education system is equipped to broaden the horizons of our children and young people, thus ensuring the best possible future for New Zealand.
About the role
Are you looking for a new challenge in IT Service Desk Support?
Do you get a kick out of helping others, and have excellent written and verbal communication skills?
Are you comfortable working in a challenging and fast paced environment?
If so, this role could be yours.
Joining our existing team, you'll help us expand our reach to provide continuous support capability from our location in Wellington team.
You'll gain experience providing IT Service Desk support across a broad variety of business technologies including; mobile devices, remote access, skype, application software, networking, printing, desktop, exchange, fileshare, internet support, hardware, user security and onsite support.
About you
To be successful in this role you will have:
At least 1-2 years' experience in an IT Service Desk environment using a call tracking system, preferably vFire.
Experience in supporting Windows computers, laptops and tablets as well as Android and Apple Mobile Phones
Experience in supporting Microsoft Office Suite
Windows Server Experience - basic Active Directory Administration
Do you have the following?
An attraction for technology and navigating different systems
A natural interest in helping people, and know how to build relationships quickly
Excellent communications skills - you're a natural on the phone and can master a great email.
To thrive in this role you'll have:
Sound customer service experience - preferably IT Service Desk
Tact, diplomacy, patience
Personal assertiveness and motivation
Fast keyboard skills
Ability to multitask and prioritise
High attention to detail, thorough, meticulous and consistent
A focus on results and solutions
If you'd like to bring your skills to a rewarding role within an organisation that's continuously reaching goals and striving for a better future for New Zealand, we'd love to hear from you.
Are you ready to make a difference?
There is more information in the position description attached, please review and if this opportunity interests please apply now attaching your CV and cover letter telling us why you are the best person for this job.
For more information please contactCasey Clementon **********
Applications close on 26 March 2021 and interviews will be held on week of the 29 March 2021.
