fiber_manual_recordExpertise: Call Centre
Service Star Sought! Are you customer inspired? Are you driven to provide excellence in customer service?
Then this may be the role you've been waiting for! Spark has an opportunity for a talented Service Desk Analyst for our customer facing front-line service desk teams delivering superior service and technical solutions to our enterprise customers, ensuring that call and fault handling is managed to customer expectations and within SLAs.
On top of your passion for putting the customer first, you will need to have:
• Customer service or resolver experience where you loved handling the tough stuff.
• Excellent verbal and written English communication skills.
• Demonstrable history of an excellent capability to quickly learn new processes.
• Feel comfortable learning technical concepts and explaining these in simple terms to customers.
• Excellent technical troubleshooting and resolution skills.
• A positive "can-do" attitude.
• A record of great teamwork.
• Solid Interpersonal and technical skills.
Technical knowledge you will ideally have:
• The following technologies would be preferred: Active Directory, Exchange , Office 365 , Windows 7/8/10, Printers/Drivers, Citrix, hands on experience on providing tier 1 Desktop Support, remote support experience.
• 2+ year experience in a customer service environment such as experience in IT service desk.
• Relevant Tertiary qualification (preferred, but not essential).
• Relevant IT industry certification (preferred, but not essential).
• Experience of call and fault management tools.
We'll provide technical training and the latest tools and systems to help you, as well as a competitive salary, a great workplace and monthly credit towards your Spark account so you can enjoy the products we offer, on us. Be part of the agile future of Spark and help us deliver on our ambition to be a winning business, inspired by customers to unleash the potential in all New Zealanders. Apply now to find out more!
This is a role ideally suited to someone in a first-line service desk role ready for that next step-up. If you believe you've got what it takes and you want to be part of a winning team, hit Apply!
Please Note:
• Only candidates who are legally entitled to work in New Zealand should apply.
• This role is 24x7, this mean that candidates should be willing to work afterhours.
