Business Service Delivery Consultant
Where are you right now? At home, on the bus, at work, enjoying a coffee at your local? These days, no matter where you are youre connected.
Hands up whos played a huge part in making this happen? We have. We know the New Zealand business landscape is unique and our Business Service Delivery team understands our customers and grows deep relationships to become their partner of choice. Not only are we building the best network, but as the customers advocate we aim to deliver a great customer experience, aligning the delivery of services to Vodafone and the Customers business requirements and outcomes.
As a Service Delivery Consultant you will deliver exceptional customer experiences by providing ownership of the operational customer and internal partner relationships, maintain the customers services and identify growth opportunities You will be an integral part of a virtual account team supporting a portfolio of Vodafones Business accounts, working with key internal Sales, Technology, Customer Operations stakeholders to maximise working relationships, growing customer satisfaction
What Will I be doing?
Drive continuous service improvements
Be the customers advocate within Vodafone
Deliver resolutions to a wide range of customer service opportunities
Drive customer awareness and use of self-service tools and solutions
Develop and create service measurement/performance reporting
Meet regularly with your customers to review performance and foster relationships built on trust
Use and manage action plans to tackle immediate and ongoing service related issues
What will I Bring
Customer relationship management
Facilitations skills, ability to run a workshop
Experience in delivery of technology services, projects and/or has worked within an operations environment
Competent using problem solving and root cause analysis techniques
Proven skills in managing service solutions end to end
Excellent presentation and communication skills (written and oral) to wide audiences from C level down.
Exposure to a sales environment within the technology industry.
Experience as a trainer of both internal and external customers.
Experience providing thought leadership and insights to customers through data analysis.
Emotional resilience, including the ability to work effectively and efficiently under pressure
Exposure or participation in business change/business process improvement.
Advanced Excel, PowerPoint and Office applications/tools
ITIL and service desk experience
With Vodafone, your unique talents and experience will help us deliver an unmatched experience to our customers and the communities we serve. In return youll enjoy an inclusive and flexible working environment in a diverse team of exceptional people while youre growing your career here in Aotearoa, or globally.
The future is exciting. Ready ?
