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Service Coordinator - National Bowel Screening Programme

Service Coordinator - National Bowel Screening Programme
Company:

Homecare Medical



Job Function:

Customer Service

Details of the offer

Wellington Call Centre
Due to an internal promotion(s) we are now looking for new Service Coordinators to join our team to provide service support to the National Bowel Screening Programme Register team.
A big focus of this role is to take calls and make calls to people to ensure that they receive the test kits and support they need to complete these. This role has a focus on contacting members of the Maori, Pasifika and high deprivation community who the Ministry of Health have invited to complete a Bowel Screening kit. You will answer questions they may have and will encourage them to participate in the programme.
This role requires someone who has:
the ability to converse either in Maori or a Pacific language
cultural awareness and sensitivity along with the ability to connect with people over the telephone
a sense of humour, energy, and resiliency
a positive attitude, flexible approach and ability to multitask
a desire to ensure people access health services they are entitled to
confidence in making and taking calls
the technical ability to use a National screening database
proven ability to follow procedures and processes
a willingness to be part of a new screening programme and growing team
a passion for customer service excellence
the ability to analyse information before communicating this to a participant on the telephone
attention to detail, able to write clearly and concisely
quick and alert mind, with the ability to adapt
a commitment to quality.

You will be expected to work Monday - Friday (8 - 7pm rostered). We also work an occasional Saturday. (penal rates apply).
Why is Bowel Screening Important?
Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it.
Maori are more likely than non-Maori to die from bowel cancer, partly because Maori are more likely to be diagnosed with bowel cancer at an advanced stage when it is more difficult to treat.
This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage, when it can often be successfully treated and has a focus on initiatives that drive equitable participation for all population groups.
How does Bowel Screening save lives?
International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage.
Bowel Screening has health, social and economic benefits. Early identification and treatment results in better outcomes for those with bowel cancer and lower treatment costs when compared to the cost of treating more advanced cancers.
A bowel screening programme that has equal screening and follow-up rates for Maori and non-Maori could reduce inequities through early diagnosis and treatment.
The National Bowel Screening Programme has a focus on driving initiatives that support equitable participation for all population groups.
If the idea of a role where you can positively impact the lives and well-being of your fellow New Zealanders appeals, we'd love to hear from you. Click on the Apply button now!


Source: Kiwihealthjobs

Job Function:

Requirements


Knowledges:
Service Coordinator - National Bowel Screening Programme
Company:

Homecare Medical



Job Function:

Customer Service

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