Service Advisor, Christchurch

The RoleTesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world.
This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
This is a 12-month maternity leave cover contract, with potential for extending.What to ExpectThe RoleTesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world.
This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
This is a 12-month maternity leave cover contract, with potential for extending.What You'll DoAnswer Phone Calls, Emails and Drive Ins to address any customer concern with the highest level of response and attentionReturn missed phone calls and emails in no less than 5 minutesDetermine if technical solutions can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide immediate attentionAccurately record issues and data into Dealer Management System.
Attention to detail criticalConduct transactions with the system; walk customer through correction and provide summaryCommunicate estimated completion time, regular updates, and follow through on each customer vehicleCoordinate the delivery time or pick up with each customerFollow up with Customer on services provided; ensure they are satisfied with the work performedWhat You'll BringAbility to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goalsExperience with Dealer Management System(s), Outlook, and MS OfficeRetail customer service preferred, Automotive Retail experience a bonusMust have and maintain a valid driver's license and an acceptable and safe driving recordMust have two years of driving experienceCompensation and BenefitsIn addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:Employee Stock Purchase Plan (ESPP)Parental leave (no minimum employment period)Primary carers – 18 weeks at full pay or 36 weeks half paySecondary carers – 6 weeks full payEmployee Vehicle Loan ProgramNovated Leasing (AU only)Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to themBike to work – $10 per day if you cycle to workBirthday Leave & Volunteer LeaveSome eligibility criteria may apply, benefits detailed above are subject to change/withdrawal at Tesla's discretion with no prior notice.Tesla is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state, or local laws.Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities.
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