Service Administrator/Inwards Goods

Service Administrator/Inwards Goods


Service Administrator/Inwards Goods

Details of the offer

Auckland City, AucklandFor over 35 years, we’ve been making history. Now, we’re creating the future.Techs on the beachOn April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone.But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise. Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact. Let’s shape the future of commerce together.Job Title: Inward Goods Service AdministratorEssential Duties and ResponsibilitiesCustomerDeliver internal & external customer satisfaction by achieving or exceeding business SLA targets for productivity, accuracy & timely deliveryOperationalReceipt of all incoming goods for the Service TeamAccurately investigate incoming products and check reasons for return, and ensure kits are process in accordance to the repair processManage the system-based transportation of all products through the Service Department Storage Locations.Assist in identification, analysis and diagnosis of faulting product in conjunction with the repair and Test & Clean teamsEnsure all products are accurately located within the correct IT System in the required time lines.Assist with the software and key loading activitiesAssist the Service Department Team in ensuring timely dispatch of all outgoing product within specified agreed SLA targetsFinancialConduct all duties and processes to ensure financial risk and/or losses are minimalAssess terminal damage and merchant invoicing aligned to business policy and guidelinesIdentify process improvement opportunitiesPeopleBuild and maintain positive collaborative relationships with all business stakeholdersQualifications:A solid administrative role experience, preferably in a warehouse/logistics environmentActive interest in technologyExcellent interpersonal and communication skillsIntermediate computer skills, including MS Outlook and MS ExcelTeam player with a strong sense of integrityVerifone is proud to be an Equal Opportunity Employer.To apply, please visit:

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