Senior Success Manager

Are you a strategic thinker who loves building long-term client relationships?
We're looking for a Senior Digital Success Manager to join our team and take the lead on N4+ client partnerships.
You'll combine strategy, communication, and project management to keep clients engaged, growing, and excited about what's next.
You'll be the go-to partner for our top-tier clients, ensuring their evolving business needs are met through continuous digital innovation, strong collaboration, and forward-thinking recommendations.
You're not just managing tasks—you're driving strategic value and deepening client partnerships.
Who You Are

Proven experience as an Account Manager or Client Success Manager in a fast-paced agency environment, ideally with a focus on web design and development projects.
Familiarity with Webflow is highly preferred but not required.
Strong organisational and time management skills, with the ability to prioritise and manage multiple initiatives simultaneously.
Excellent communication skills, both verbal and written.
Demonstrated ability to problem-solve creatively and efficiently, and adapt quickly to shifting priorities or client needs.
Experience collaborating with cross-functional teams, including design, development, and marketing.
Highly detail-oriented, with a strong focus on delivering high-quality work that aligns with client goals and expectations.
Who You Are

3+ years of experience in a digital or creative agency, including 1+ years in a senior account or project management role.
Proven track record managing long-term retainer clients or ongoing partnerships, consistently meeting deadlines and staying within budget.
Strong communication and interpersonal skills, with the ability to build trust, manage stakeholders, and drive client satisfaction.
Strategic and consultative mindset, capable of turning client goals into actionable digital strategies.
Highly collaborative but also self-motivated and comfortable owning responsibilities.
Exceptionally organised, detail-oriented, and able to manage multiple priorities without dropping the ball.
Thrive in fast-paced, high-pressure environments while maintaining quality and clarity.
Confident using tools like Webflow, Slack, Figma, and project management platforms/software.
A passion for digital, design, and helping clients grow through impactful experiences.
Experience in web design & development agencies.
Familiarity with CMS platforms (Webflow).
Digital strategy or CRO experience.
Understanding of CRO, SEO, or digital performance metrics.
What You'll Be Doing

Own and lead strategic client relationships for retainer accounts, acting as their trusted partner and primary point of contact.
Drive client retention and growth by identifying upsell opportunities, optimizing delivery, and proactively recommending solutions that align with business goals.
Translate client goals into actionable digital strategies, collaborating with designers, developers, and content creators to ensure timely, on-budget, high-quality execution.
Lead roadmap planning and performance tracking, keeping initiatives aligned with client priorities and business objectives.
Facilitate regular status meetings with clients and internal teams to track progress, manage expectations, and adjust plans as needed.
Define and manage scopes, goals, and deliverables, while identifying risks early and resolving issues proactively.
Ensure exceptional client experience through clear communication, aligned expectations, and consistent value delivery.
Frequently Asked Questions
What benefits do N4 offer?
Outside of the expected time off, sick leave, and pension contributions, we also offer:

Remote and flexible working
Bonuses and commission
Educational funds
Home office allowances
Annual retreats

And much more!
What does N4's hiring process look like?
Our process typically includes:

Introductions: An initial coffee or video call after applying.
Studio day: Experience a day working with us to showcase your skills and meet the team.
Final interview: Present yourself and convince us you're the best fit.
Does N4 offer remote or hybrid working?
Yes, we welcome remote and hybrid arrangements.
Remote workers receive a $150/month allowance for expenses like coworking, internet, or coffee.
Can N4 assist with financial planning?
Yes, we offer financial literacy services, including workshops, presentations, and one-on-one advice.
And yes, we have good coffee and snacks!
We invest in inspiring spaces with specialty coffee, a snack bar, a bar, and a record collection.
Ready to Join Us?
Start your journey here
Tell us why you'd be a great fit.
We look forward to meeting you!
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