Senior Services Account Executive - (Wellington Based Role)

Senior Services Account Executive - (Wellington based role)At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Role is based in WellingtonTo be eligible for consideration, you will require New Zealand Citizenship and a security clearance (or the ability to obtain one)Only applicants currently residing in New Zealand will be considered.CSS - Customer Success Services is responsible for new client business development and relationship management, growing existing accounts through originating, managing, and closing up-sell/cross-sell opportunities, and orchestrating outcome-based delivery execution.
It significantly influences the development and growth of strategic new Services business and maintains effective strategic relationships in the assigned account(s).
They are also responsible for ensuring business growth through development activities and delivery in line with organizational strategy.
They oversee sales and/or delivery activities for the assigned client(s) and represent the Services organization from a sales and business development perspective, contributing to customer and partner relationship success.Core tasks may include:Building a foundation within assigned account(s) to harvest future Services opportunities and achieving revenue targetsOrigination and management of opportunities and bids, deal closure through the sales cycleSelling the complete Services portfolio aligned to customer needsServing as the single point of contact for the customer representing SAP ServicesContributing to the long-term success of customer and partner relationshipsOrchestrating resources: deploying appropriate teams for sales and deliveryManaging all Services commercial aspects in the assigned account(s)Supporting delivery teams engaged in existing contractsDeveloping and delivering sustainable, long-term customer engagements across SAP products and servicesSupporting the customer's transformation journey with full accountability across Sales and DeliverySetting strategic goals and outcomes to support the customer's business objectivesKey Responsibilities & TasksThe Services Account Executive acts as a trusted leader for strategic customers, working closely with the Global Account Director and owning the Services P&L at the account level.
They are supported by sales resources and infrastructure, orchestrating these to achieve customer success and SAP growth.Account and Stakeholder ManagementFocusing on customer success, loyalty, satisfaction, and renewalsLeading relationships with C-level stakeholders in collaboration with internal teamsDeveloping and maintaining trusted advisor relationships with customer executivesOrchestrating all non-license sales, delivery, and success resourcesAligning with customers on business innovation, consumption, and transformation roadmapsManaging all sales activities including planning, forecasting, opportunity management, and closingDeveloping proposals and responses to RFPs to win new dealsDriving cross- and upsell opportunities within existing engagementsNegotiating commercially and driving SAP interestsExpanding SAP footprint through profitable revenue growthPlanning and delivering all service engagements within contractual and quality criteriaOptimizing delivery models using SAP best practices, automation, and innovation toolsResolving distressed engagements including political, solution, delivery, resource, and legal issuesMonitoring adoption and documenting business impactExecuting standardized engagement success methodologiesFunctional Experience7+ years of account management experience with large, complex customers and programsProven track record managing large accounts, leading teams, and developing account plansExperience in business transformation, innovation, and consumption roadmapsDeep industry/domain expertise with large SAP implementationsAbility to engage with and align C-level stakeholders in multinational and government contextsKnowledge of SAP partner ecosystem and experience in partnerships and negotiationsInternational ExperienceExperience with multinational customers and working in different regions preferredEducationBachelor's or Master's Degree; an MBA and professional certifications are advantageousLanguage RequirementsFluent in the local language; additional languages are a plusExpected Travel0-20%Bring out your bestSAP helps over four hundred thousand customers worldwide work more efficiently and use insights effectively.
As a market leader in enterprise software, SAP is purpose-driven, future-focused, and committed to diversity and inclusion.
We support our employees' growth and believe in creating a more equitable world.We win with inclusionSAP's culture promotes inclusion, health, well-being, and flexible work.
We value diverse talents and invest in our employees to unlock their full potential.
SAP is an equal opportunity employer and provides accommodations for applicants with disabilities.
For assistance, contact Recruiting Operations Team at ****** AA M/F/Vet/Disability:We consider all qualified applicants without regard to age, race, religion, gender, sexual orientation, gender identity, veteran status, or disability.
Candidates may undergo background checks.Requisition ID: 420331 | Work Area: Sales | Expected Travel: 0-20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.Job Segment: ERP, SAP, Account Executive, Cloud, Technology, Sales
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