Help advance our applied Behavioural Insights programme, shaping an emerging area of the business that is full of opportunity and energyJoin a fun and multi-disciplinary team working to bring innovative thinking, methods, and practices to contribute to meaningful customer outcomesPermanent, full-time role - can be based in any IR New Zealand locationTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand. We do this by collecting and distributing money - we collect 80% of the Crown's revenue and distribute social support payments.We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi.Mo te roopu - About the teamWe use our understanding of human behaviour to solve business problems. We bring an expert behavioural lens as a complement to other teams and capabilities.Sitting within our broader Customer Insight group, the Behavioural Insights programme applies behaviour change practices and methods to help design and test effective customer interventions. We work with other parts of Inland Revenue to support and influence change for better customer outcomes.Mo te tunga - About the roleThis role is critical to advancing the use of behavioural insights at Inland Revenue.You will be focused on the following:Leading and contributing to behavioural insights projectsDefining business problems in behavioural termsDiagnosing the drivers and barriers to behaviour, using behavioural mapping and other toolsConducting primary (e.g. observations, interviews, surveys) and secondary (e.g. literature scans) research as neededDesigning behaviour change interventions, drawing on an understanding of what works in other jurisdictionsDesigning and implementing trials, with a focus on using randomised controlled trials to determine impactReporting and communicating findingsDeveloping and maintaining important relationships across Inland RevenueWorking with the Domain Principal - Behavioural Insights, and Domain Technical Lead to identify and cultivate important relationships across the organisationSpotting opportunities where behavioural insights can contribute meaningfully to achieving organisational goalsBuilding the behavioural insights capability in Inland RevenueRunning workshops and providing support to help teams apply behavioural frameworks like EAST, BASIC or COM-B to their workCritical review to add a behavioural perspective to workBringing behavioural tools and approaches to support IR project tools and approachesTo be successful in this position you will have:an ability to deliver complex work programmes, with evidence of strong project and stakeholder management capabilityapplied experience of behavioural insights and direct experience of how it can be applied to help solve complex problems. Evidence of successfully applying behavioural science and the associated methods, models, and tools like EAST, BASIC or COM-B as integral parts of improving service deliveryexperience leading, piloting, iterating, and testing the feasibility of behaviour change interventions, in particular using randomised controlled trialsa strong commitment to developing your cultural capability and capacity in te ao Maori and whakaaro Maoriadvanced interpersonal skills including the ability to influence using persuasion and mana, able to articulate views that challenge assumptions, the status quo and customer truthscomfort and ability to craft a narrative using storytelling approachesrelevant formal tertiary qualifications.Your working style is an important part.We are looking for someone who:has a collegial and collaborative approach to get the best out of others and themselvesadds to our positive team environment, with those who have a range of backgrounds, experience, and perspectivesis a confident communicator, able to influence others using their experience of analysing situations and deploying behavioural insights techniquesis proactive and organised and can balance creativity with operational realityhas a commitment to Te Tiriti o Waitangican navigate through ambiguity and work in a fast paced, change environment.Please apply online, attach a copy of your CV and a cover letter outlining your skills, experience, and knowledge in line with requirements as in the advertisement.Applications closes at 5pm on Wednesday, 6 March 2024.Report this job advert Don't provide your bank or credit card details when applying for jobs.Want to know how much you can earn as an Insights Specialist?#J-18808-Ljbffr
