Senior Help Desk Engineer The Company Seequent builds world-leading subsurface software, helping create a better understanding of the underground to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geoscientists work, eliminating barriers to understanding the earth's challenges by connecting teams with the answers they need. Every day, our staff in 25+ locations worldwide help our customers in 120+ countries to develop mineral resources more sustainably, design and build better infrastructure, protect the environment, source renewable energy, and help resolve historical challenges such as groundwater contamination and ageing infrastructure. Our integrated earth modelling, geoscience data management, and team collaboration software enables our customers to see a more complete picture of the earth: because with understanding the underground comes better decisions – for people and the planet. Headquartered in New Zealand with global reach, Seequent is the subsurface software company within Bentley Systems (the parent company). Together, we are helping build a more resilient world. The Role The Senior Help Desk Engineer is responsible for providing technical assistance to clients and maintaining computer systems. May assist more junior staff members with aspects of their job. They are responsible for diagnosing and resolving more complex hardware and software issues, installing and configuring software, and setting up new hardware. Being the lead on projects. They also provide technical assistance to end-users, including troubleshooting issues with desktops, laptops, printers, conferencing systems, and PC peripherals. Responsibilities: 50% ticket-based support work on escalations from Analysts, Associates, Local Help Desk, Engineer I, & Engineer II 50% regional projects Description. Implement and support the systems and technologies that comprise the end user computing environment. Including support and development of automating existing and new tools. Implement and manage the technology infrastructure that supports internal colleagues and their end unit compute. Support and manage third and fourth level internal support tickets. The ideal candidate is an expert IT end user engineer who has proven experience designing, developing, implementing, and maintaining a standard end user delivery model. You will apply this expertise across all aspects of the end user service design framework to deliver a superior colleague experience which is scalable, sustainable, and supportable. In order to be successful in this role, you should have: ITIL Foundation V3 or newer Workflow and process automation experience Support knowledge of Office 365 Apps Support knowledge of Windows 10, Windows 11, iOS & MacOS MDM experience is a plus. 5 years' experience working within a distributed global team/environment. Technical diploma or Microsoft certificate preferred (such as MCDST) General knowledge of commonly used IT operating systems Able to provide professional technical guidance to company employees regarding PC problems. About Bentley Systems: Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modelling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications. Why you will enjoy working with us.. You will be joining a highly skilled, highly productive team of technical experts who are passionate about what we do. We are a friendly, intelligent, and supportive bunch and are looking forward to you bringing your expertise to the team. Our wider team is geographically diverse and from multi-disciplines, so even though you will be Christchurch based you will have opportunity to work with colleagues from across the globe. In addition to awesome colleagues and work culture, you can also expect the following benefits: Facilities – Make use of the onsite gym, locker facilities, secure bike sheds, ergonomic standing desks, ping pong tables, and spacious café. Fun – Bring your dog to work, indulge in Pie Day Friday, build the tallest Lego tower, or embrace innovation in our annual Hackathon. Financial – Competitive compensation, reviewed regularly, plus the option to join our Employee Stock Purchase Plan. Family – Two weeks of supplementary paid parental leave. Learning – Access to a wealth of training resources through our digital learning platform Degreed, quarterly career conversations with your manager and a culture that believes in promoting from within. Wellbeing – Health Insurance via Southern Cross, fully subsidised subscription to Headspace, regular wellness webinars, and 24/7 EAP access. Please apply via this link: https://jobs.bentley.com/job/Senior-Help-Desk-Engineer/1105924500/ Inclusion + Diversity In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs. Please provide details in your cover letter of any accommodations needed. How to apply If this sounds like the role for you, apply today with a covering letter and CV. #J-18808-Ljbffr
