Senior Engineer, Customer Support Services

Senior Engineer, Customer Support Services Senior Engineer, Customer Support Services Engineering - Software (Information & Communication Technology) 1-Net is fast transforming itself into Asia's Data Centre of Choice. As one of the pioneers in broadband development in Singapore, 1-Net currently manages telco-class carrier-neutral Internet Data Centres, along with providing domestic and international connectivity, managed services and media delivery services. 1-Net offers superior stability, secure delivery and service experience through its services. It's uniquely positioned in Southeast Asia, with a comprehensive range of integrated services and a media-centric approach to bring cutting edge solutions to its customers. This role is required to managed and support 1-Net's IT Services business, including Cloud Services, Managed Services, DC services, and Business Continuity Management Services. Responsibilities Providing 2nd/3rd level support to Network Services Problem resolution in customer network issues Plan, implement, review and project manage network infrastructure projects and operations Test, evaluate and recommend new networking products for customers Review and continuously enhance existing network services Improve network performance; optimize network usage and bandwidth usage and secure the core network Optimize routing policies and capacity management to ensure minimal network latencies and outages Secure network with relevant security policies Responsive to solve network issues, on standby 24x7 Assist L1/L2 Engineers to handle customers' issues directly Recommend suitable and relevant solutions to solve customers' issues Provide maintenance support for all network infrastructure Provide monthly network infrastructure performance review report and capacity planning recommendations Ensure efficiency and effectiveness of the implemented solutions in meeting user's requirements and work processes and procedures. Ensure timeliness & quality of project delivery. Structured cabling system implementation and cross connect provisioning. Qualification In depth practical experience in LAN/WAN implementation which include router & switches setup and configuration. Knowledge and experience with networking protocols, including BGP, VXLAN EVPN, OSPF, IOX-XR, NX-OS Structured Network Infrastructure for Layer 2 & 3 support. Certification in CCNA, CCNP is highly preferred Company information Registration No. 199201312E Report this job advert Don't provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr