Senior Cx And Ux Operations And Delivery Manager

Join Our Team at Kiwibank

Be part of a vibrant and supportive culture that values people
Enjoy our flexible working arrangements to suit your lifestyle
Benefit from our "wellbeing days" to recharge when it counts
12-month fixed-term opportunity based in Auckland or Wellington

At Kiwibank, we're here to make Kiwi better off.
We're ambitious, innovative, and driven by our purpose.
If you're ready to make an impact and help shape the future of our UX & CX Design function, we'd love to hear from you.
Ko tatou tenei.
Hei kawe i nga mahi kia tutuki | This is us.
Where making an impact matters.
We're seeking a strategic and energised leader for this newly created role.
As the Senior CX & UX Operations & Delivery Manager, you'll work closely with the GM and the CX & UX Design Leadership Team to optimise operations, planning, and delivery of our work slate to improve customer experiences.
Your responsibilities include driving planning and delivery processes, ensuring visibility and alignment across initiatives, and leading a roadmap of improvements to enhance the Experience Research & Design team's ways of working internally and across Kiwibank.
This role also involves overseeing key projects, managing budgets, procurement, and vendor relationships, and shaping how we work, collaborate, and deliver better outcomes for all Kiwi.
Ko tatou tenei.
Kia hapai i o pukenga | This is us.
Where your expertise matters.
We will help you build on your strengths and develop new skills.
We welcome applications from candidates with:

A track record of improving delivery in complex environments
Strong planning, project management, and change management skills
Experience in agile or continuous improvement models
Financial, procurement, and vendor management savvy
Excellent stakeholder engagement skills from boardroom to design floor
A strong understanding of the role and work of experience design and research functions

You don't need to tick every box!
We are looking for an experienced operations and delivery leader who is ready to roll up their sleeves, get involved, and embody Kiwibank's purpose and Nga Kauwaka.
If you thrive in a fun, supportive work environment, we'd love to hear from you.
Tono mai | Apply Now – Join our Kiwibank team where you can thrive and grow your career.
Please complete our application form by clicking the APPLY NOW button below.
We look forward to learning more about you.
Applications close on Friday 9th May 2025.
We will review resumes throughout the advertising period and may withdraw the ad at any time.
For more details, see the attached Position Description: Senior CX & UX Operations & Delivery Manager PD.
Ko tatou tenei.
Hei hapai ake i a koe | This is us.
Where you matter.
Making a difference for all Kiwi starts with making a difference for our people.
Flexibility, growth, challenging and rewarding work — this is Kiwibank.
A place to belong and thrive, as ambitious as we are caring.
We have big ideas and big plans for you, for Kiwibank, and for all Kiwi.
Ko tatou tenei.
Hei hapai i a koe, me to whanau | This is us.
Where you and your whanau matter.
Check out the attached video for insights into life at Kiwibank and some of the benefits we offer.
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