(Senior) Customer Success Representative (Taranaki) (Senior) Customer Success Representative (Taranaki) HalterAccount & Relationship Management (Sales)At Halter, we're unlocking the connection between humans and animals, starting with cows and then expanding to other animals. Driven to revolutionise farming, our world-first technology helps farmers break free from the time-intensive constraints of conventional farming and empowers a more sustainable future for farmers, their cows and our land. Halter is giving farmers the freedom to spend more time with their families, the technology to increase production and meet the growing demand for food and the data to help them care for their cows, which we know is paramount for farmers.Founded in 2016, Halter has developed a revolutionary farm management system. We fit our solar-powered GPS-enabled smart collars to each dairy cow. We then equip farmers with a simple App for managing their cows. This system enables farmers to remotely shift, virtually fence and proactively monitor their cow's health, feed and behaviour - all through their phone. Scaling rapidly onto farms across New Zealand, we have the privilege of working alongside exceptional farmers including some of the largest farms in the country. We care deeply for our farmers and their cows, with our customers heavily involved in product development and animal welfare core to our culture.Our work is turning heads. In 2021, Halter won in two categories at the NZ Hi-Tech Awards and this year, we have been nominated for another two. Our Board comprises tier 1 Silicon Valley investors who have backed the world's best technology companies such as SpaceX, Tesla, Airbnb and Spotify. We're also fortunate to have Rocket Lab CEO, Peter Beck, as an investor and Board member. We hire the world's best people and provide an epic environment for them to thrive in. Our culture is distinctive; we care about high performance, about each other, and we're obsessed with making a difference for our customers.About the roleWe are searching for a driven and high-performing mid to senior-level Customer Success Representative to support and grow Halter in the Taranaki region. This is an opportunity to positively disrupt an industry and pioneer groundbreaking change, working with some of the highest-performing dairy farms in New Zealand. Serving as the primary point-of-contact for Halter customers, you will be passionate about driving farmer success for one of the world's fastest-growing companies that will transform how they farm to become leaders in productivity and sustainability.You will be backed by a team of exceptional people on the ground in the North Island and at Halter's Auckland HQ, to ensure this is the best job you'll ever have.This role is based remotely in Taranaki.What your day could look likeAccount Management: Nurturing and expanding the revenue of current Halter customers, by adding value in every interaction to drive on-farm goals and performance.Deployment: Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers, and workers are able to successfully use the system.Relationship Building: Cultivate genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding.Farmer Success: Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success.Problem Solving: Provide prompt and effective support to farmers and team members, addressing technical or operational challenges with expertise and efficiency.Community & Networking: Represent the Halter brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections.Customer Advocate: Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals.Technical Expertise: Working closely with our product teams to provide technical and practical advice from a farmer's perspective on everything reproduction, pasture and agronomy.Who we're looking for2-4 years of experience in relationship management/account management roles.Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.Strong business acumen.Positive attitude and collaborative team player who excels at overcoming challenges.The ability to thrive in a dynamic, fast-paced working environment with a high degree of autonomy.A hunger for success and personal growth, and an eagerness to evolve alongside a world-class team.Why our team loves working at HalterA genuine and shared connection to our mission to make a difference in the worldThe excitement, risk, and reward of a high-growth technology scale-upThe pride of joining an iconic New Zealand technology company growing successfully on the global stageThe opportunity to work with and grow alongside a dynamic, and highly talented team with diverse backgroundsThe opportunity to supercharge your career in a supportive and caring environmentOur ideas are truly valued, we are able to move fast, and our impact is realOur personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growthOur time to recharge is valued, we're offered wellness leave & unlimited paid annual leaveImportantly, we offer a competitive remuneration package made up of salary, benefits and an employee stock ownership planHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fit!If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touch!Please also feel free to check out the careers and culture page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How much notice are you required to give your current employer?What's your expected annual base salary?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
