Senior Customer Payment Support Representative

2 fixed term contract roles to start January 2020
Be part of a strong people focused culture
Work with a professional team that pulls together

About us | Ko wai matou
At the NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.
The Regulatory Services group ensures focused, clear, effective end to end regulatory systems management of risks and improve safety and regulatory outcomes by creating a primary accountability for regulatory management. The group is accountable for operational policy, entry, in-service performance, and exit functions to manage harms and risk. The group ensures the setting of clear and consistent expectations in terms of policy, practices, procedures and processes so that customers and regulated parties know what is expected of them and what to expect from us.
The opportunity | Te Whiwhinga mahi
Join our Customer Payment Support team and enjoy the satisfaction that comes from a role with lots of variety. Work in a collaborative and supportive team, and work with customers to achieve suitable outcomes with respect to debt management.
We have 2 fixed term maternity covers to fill. One opportunity is through to January 2021 and the other is until April 2020.
This is a great role that will challenge your experience in debt management and customer service and provide enough stretch for you to develop your skills further. What we do has an impact on people, so we are looking for strong customer skills with a focus on getting the right outcome for our customers.
About you | Ko wai koe
To be successful in this role, you will bring:
Demonstrated excellent customer service skills
Experience and proven accuracy working with numbers
Strong communication and negotiation skills
Experience in debt recovery would be beneficial
Strong data processing skills
An ability to work well under pressure and as part of a team
Previous exposure or experience in SAP would be useful but is not essential

If you love providing good customer service, getting matters resolved and working as part of a team, apply now and consider joining our team.
Applications close | Ra Katinga: 21 November 2019
For a copy of the position description and to apply: www.nzta.govt.nz/careers
For further information, email: **********
To be considered for this position you must have a legal right to live and work in New Zealand.