Senior Customer Insights Specialist

Senior Customer Insights Specialist
Company:

Auckland Transport


Senior Customer Insights Specialist

Details of the offer

There's much more to Auckland Transport (AT) then meets the eye! Ahead of us are some exciting projects and change, from delivery of our transport services to critical infrastructure projects, we employ some of the best innovators, leaders and talent in the game. We are continuing to invest in the talent needed to enable Easy Journeys across Auckland. If delivering worthwhile and meaningful work matters to you, consider applying for a role with us.Customer and market insights are the key to helping us understand our customers and to optimise their experiences! Join our Customer Experience Division and play a crucial role in creating and leading innovation, agility and experience design thinking - be a part of Auckland Transport's customer centric transformation!THE OPPORTUNITYSenior Customer Insights Specialist - 6 Month fixed term opportunityAs our Senior Customer Insights Specialist, you will help to set up a new Customer Insights team, using your extensive market research experience to generate actionable new insights and to help shape new programmes of research.This is an integral role responsible for the delivery of insights that help identify key ways to improve customer journeys, deepening our understanding of how to better engage with customers and what matters to them, identifying and sizing pain points, as well as implementing smart voice of customer frameworks to measure success.SKILLS AND EXPERIENCEYou are an enthusiastic market researcher with a passion for helping our internal clients better understand our customers. You will be tertiary qualified and have at least seven years' experience, ideally gained both agency and client side.We're looking for an expert communicator with the ability to confidentially discuss and recommend a wide range of research methods.In addition, you will demonstrate:Experience designing and implementing both Qualitative and Quantitative research projects, providing actionable insights to help guide business decision makingStrong stakeholder management and influencing skills, with the ability to shape a brief to cover the needs of multiple stakeholders.Strong written and verbal communication skills, and proven experience presenting and consulting with senior level stakeholdersAbility to draw information from a range of different data sources to build a compelling storyProven ability to manage research and insights programmes, including supplier selection and management, budget monitoring and quality assurance.Proficient using SPSS, Q or similar statistical analysis tools and Microsoft Office applicationsAn understanding of brand development, public sector and consumer servicesExperience across a range of projects including customer satisfaction, new product and service development, and usage and attitude surveysExperience in embedding customer insights into business teams to inform decision making and project prioritisationBe a part of Auckland Transport's customer centric transformation!AT embraces inclusion, we are a hugely diverse organisation. To nurture this, our Flexible Working initiative empowers our people to work flexibly in ways that work for them, our customers and our business. All flexible working options are mutually agreed between our people and their leaders. We invite all candidates to share early in the recruitment process what flex arrangements might work for you.Our values are woven into all we do at AT. We recently refreshed our values as a team to ensure they were meaningful and truly reflect how we behave with one another. Welcoming talent with aligned values is important to us, our values that guide every encounter are:Manaakitanga - We care ……..full stopTiakitanga - Safe with usWhanaungatanga - We connectAuahatanga - Better, bolder, togetherIn addition to delivering worthwhile work that matters, while also investing in you personally with opportunities for growth and development, we offer our team a raft of other great things! Some of which include:Investment in your professional development and trainingOpportunity for greater leadership and accountability, the authority and autonomy to make lasting decisionsModern waterfront-based officePaid parental and partner leaveStudy assistanceHealth and Wellbeing benefitsProfessional membershipsWe aren't just roads and public transport, AT is all about innovating and transforming how our city moves and connects. Engaging communities, creating accessibility for all, enabling growth - genuinely contributing and shaping the future of our vibrant city!Be part of a team that create effective human solutions!Apply now and begin your journey with Auckland Transport!


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