Jobs - Job Details - Senior Correspondence Developer Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Senior Correspondence Developer Job No: 669673 Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD, Melbourne - Outer Suburbs Permanent Full Time IT Pay Band 5 About the roleThe purpose of the Senior Correspondence Developer role is to drive best practice template and repository management, demonstrate advanced templating capability (analyse, build, maintain and improve templates), and provide support, advice and coaching in best practice templating approaches and methodologies in a leading cloud CCM software solution.This includes bringing a coaching / advisory mindset to the customers of the Customer Correspondence teams whilst ensuring all communications meet compliance, brand and style guidelines. This role will also act as the guardians of templating best practice, providing advice on optimal template development to change requestors and stakeholders within the Customer Correspondence Team. This role will work closely with roles such as governance, marketing, platform teams, external programming vendors and WNS (as required). This is a Melbourne based opportunity. What you'll do Develop and provide advice on correspondence templating best practice to change requestors, stakeholders within the Customer Correspondence Team and WNS / offshore partners (as required)Drive best practice template and repository management, ensuring that best practice templating approaches are adhered to (e.g. minimise additions of new templates)Drive and manage relationships with WNS / offshore partners (as required)Maintain standards for templating both within the Customer Correspondence Team and within WNSChampion the Document Issuance Project strategic and operational goals when managing stakeholder expectations and requestsMonitor and report on progress of actual progress against targets and quality measures, for individual and teamOnboarding, cross skilling and technical queries of team members and partners, including creation of onboarding and learning framework and artefacts specific to templatingEnsure estimates for work are in line with process and procedures required for testing, sign off to reduce incidents of non-compliance/reportable breaches What you'll bring 2+ years' experience in coding, configuration, and design (Advanced HTML and JavaScript)5+ years' experience in templating, generating communications for customers, mail merge and/or email / marketing distribution systems in leading CCM solutions such as Thunderhead/SmartCOMM (preferred), Quadient or OpenText ExstreamSolid understanding of XML/XSD schemasExperience in website programming and/or in print and/or any high-volume outbound communications systems/industry (highly desirable)Experience in CCM and integrating with insurance or banking systems (Protect, ClaimCenter and Hogan)Experience using Online Reporting Tools, SharePoint, Confluence and JIRA highly desirable What we can offer you Competitive benefits package and excellent work cultureExcellent discounts on a range of retail favourite stores as well as banking and insurance productsA range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leaveInvest in your brighter future with ongoing study support and career development programs
