Description
For over 35 years, we’ve been making history. Now, we’re creating the future.
Techs on the beach
On April 14, 1981, in Honolulu, Hawaii, William “Bill” Melton incorporated his new tech company. The original intention was to provide a recourse for retailers who’d been swindled by people handing out bad checks. Bill's product was a kind of verification device using phone lines—a verification phone.
But then a pivot. The credit card industry was relatively new at the time and processing was still being done with carbon paper. Bill saw a way to reduce costs for companies like Visa and MasterCard, while capitalizing on this new technology. Instead of verifying checks, we would provide local businesses a means to electronically process credit card payments. And thus, the Verifone payment device was born.
Now, Verifone is one of the world’s largest POS terminal vendors and a leading provider of payment and commerce solutions. We operate in more than 150 countries and employ nearly 6,000 people globally. Our steady growth has come organically, through a dedication to innovation and strategic partnerships, as well as from savvy acquisitions.
“We believe great work comes from incredible people. We’ve established a team with dedication to committed support and unmatched expertise. Whether it’s building significant client experiences or paving the way for the future breakthrough in payment technology, Verifone is a place where growing your career means making a global impact. Let’s shape the future of commerce together.”
Job Summary
Verifone are seeking a Senior Applications Engineer to work as part of its Cloud Services Team to support and maintain the various databases and applications within its payment environment. The primary focus for this role will be to support Verifone’s Global APM and/or PIM platforms which are hosted primarily on RedHat Linux and MySQL DB. These environments, hosted in private cloud, are designed to process millions of request each day. To achieve this the company offers 24/7 services with strict service availability and service level agreements. Dependent on business requirements, the scope of this role may change.
Hours of work are 37.5 hours per week, Monday to Friday, 09:00-17:30. Out of hours support required dependent on business requirements. Once sufficient experience gained, requirement to participate in a formal out-of-hours on-call support rotation. The on-call rotation will cover 24/7/365, including weekends and public holidays.
The successful applicant will be working in a fast-moving managed service environment so must be flexible and be able to multi-task between resolving support issues and working on projects to meet the company’s long-term goals. The Verifone Cloud Services Team spans across multiple locations, some international travel may be required and therefore the candidate must possess a valid passport.
Duties and responsibilities:
Support key DevOps concepts including CI/CD – deployment automation and zero downtime implementation
Work alongside Cloud-Ops, Development and Infrastructure Teams to support scripting the automation for building and deploying applications
Recommend improvements and optimizations to improve the overall reliability, performance and cost of the VCS platform.
Implement continual improvement of gateway application, database and service architecture and monitoring
Complete acceptance testing of new releases and patches, providing technical feedback to Development and QA Teams
Manage deployment of system changes and maintenance tasks during specified maintenance windows
Provide 24/7/365 on-call support by responding to escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for
Complete BAU tasks, escalating where exceptions occur
Develop and implement new BAU tasks and manage change within BAU task procedures.
Review documentation and change control for technical accuracy
Prepare technical documentation and SLA reporting.
Provide input into the development and application of policies and procedures
Fulfil business request and Customer boarding requirements
Liaise with internal Cloud Services Teams – 24/7 ITOC, Networking, Infrastructure and Database-Infrastructure and external Verifone Teams - Development, QA and Security & Compliance teams
Provide out of hours on-call support for the managed services as part of a rota
Perform Capacity planning
Perform OS patching
Creation of internal and Customer/Business MI (Management Information)
Respond to Customer RFPs.
Perform in a role as a subject matter expert and as part of a project delivery team if/when assigned.
Participate in product evaluation initiatives including feature analysis and system trade-offs
Provide support and input for PCI audits and security compliance
Required knowledge and experience:
Minimum 5 years working experience in supporting applications in production environments running on Linux
Minimum 2 years working experience in supporting databases in production environments (MySQL preferred)
Strong written and verbal English communication skills
Good working knowledge of Puppet, Ansible, Git /Bitbucket
Advance skills with Linux/Unix, using CLI, scripting
Strong confidence in using databases, querying and troubleshooting incidents, working alongside infrastructure DBAs as required
Knowledge of automation and Dev-Ops fundamentals
Experience of working in a hosted service environment running mission critical non-stop applications
Experience and confidence supporting production applications in private and public cloud environments
Experience in Release Management, planning and deployment
Experience following change management and incident management processes
Experience providing on-call support
Experience of using ITSM toolsets (supporting change, incident and problem management functions)
Knowledge of Enterprise monitoring systems
Experience supporting major change projects and initiatives
Awareness of release and deployment best practices and SDLC
Awareness of security best practices
Strong problem solving and analytical skills
Strong time management and ability to work both independently and with others
Solid knowledge of current internal and external IT industry standards, practices and methodologies,
An understanding of network topology, load-balancers, firewalls
An understanding of PKI infrastructure, certificates and their management
ITIL Foundation certification
Preferred knowledge and skills:
Red-Hat Linux or equivalent certifications
Exposure to eCommerce solutions and payment gateway architecture/applications highly desirable
Knowledge of Sonar, Java, Python, Mapd, MongoDB, XML, web services, SOAP UI, Selenium, AWS, SNOW.
Knowledge of centralised logging solutions (Splunk, ELK)
Knowledge of REDIS, Graph DB
Knowledge of card payments industry
Knowledge of PCI compliance and PCI audits
Exposure to other database technologies and operating systems beneficial
Attributes
Positive attitude, dogmatic with attention to
detail
Ability to work individually as well as to work with others in the team
Verifone is proud to be an Equal Opportunity Employer.
