Senior Account Manager - Technology Consulting

Senior Account Manager - Technology ConsultingAdd expected salary to your profile for insights.Make no bones about it - this is a long ad!
No need to read it all in one sitting (go straight to the headlines you're interested in), but we figure that we all spend such a huge chunk of our time working that it's important to know where this role fits, what's involved, who you'll be rubbing shoulders with on the day-to-day, what our culture is like and what your career trajectory might look like if you work for us.
The people we like to hire are naturally curious, and curious people have questions….so we've provided some of the answers for you below.A Little Bit About UsWe're a NZ owned Tech Consultancy with a lot going on…we work with clients at several levels and have an advisory business where we consult at the Enterprise level, advising clients on how to transform their business model and the technology architecture that underpins this; we also have a delivery team who consult and make recommendations before getting their hands dirty building varying architectures and solutions to drive transformation; and if that isn't enough, there is another team that builds bespoke applications for our clients, replacing old-school manual processes or outdated technology.
We get a kick out of disrupting the status quo to create bold new ways of working.
You will be working with clients engaged across all of these services.Why Are We Recruiting This Role?Our business has diversified over the past 5 years and we've experienced exponential growth across the board – our current sales structure just isn't keeping up with the demand out there and so it's time to spread the load and hire additional account management capability.
Our clients are everything to us (as are our people!)
and we want to ensure they continue to be nurtured as they deserve.The Role – What You'll Be DoingYou will have overall responsibility for embedding yourself in our key clients, deepening relationships and extending our revenue streams.
As an Account Manager, your primary focus is to maintain and grow revenue within existing client accounts by nurturing strong relationships and identifying new opportunities for upselling and cross-selling.
You will act as the main point of contact for your clients, ensuring their needs are met while driving business growth through tailored solutions.You'll be engaging at multiple levels across both Enterprise and Government clients including C-level, business sponsors and project sponsors, with responsibility for contract renewals and negotiations to secure ongoing business, price increases and revenue growth across all of the above-mentioned consulting practices that we operate in.
You'll be presenting new products, services, or enhancements to clients to meet their business needs head-on.
Responsibility will also fall to you to de-escalate any issues and manage challenging stakeholders.This is a highly collaborative role and will see you work closely with all manner of internal teams, including Ops, Innovation, wider Sales & Pre-Sales and Marketing teams.
You will also engage with Project Managers and Service Delivery teams to ensure client requirements are met and projects are successfully executed.
A key metric for you will be client NPS.This role can be based in either Auckland or Wellington.
There will be a need to travel to meet with clients to penetrate further into accounts.Who's Our Ideal Person For This Role?Given how pivotal this position is to our overall success as a business, we're seeking someone with around 10 years' experience in managing accounts and achieving revenue targets for technology or consulting services.Communication skills, and overall presentation capability, need to be first rate to ensure you convey compelling value propositions and solutions to clients.Your Career Pathway at VocoThis role reports into our GM Sales & Innovation.
There is also the opportunity to take on more of a Business Development (New Business) role if that is something you wanted to move into down the track.What's It Like To Work at Voco – What's Our Culture Like ?
What About Our Values?One thing is for sure: no matter what team you're in you'll be challenged regularly – the work we do is at the forefront of change.
There are lots of unknowns, and that's what makes it so exciting.
We promise you a leadership team that is invested in you and interested in you.
Being privately owned means that we know the value of our people and do everything we can to ensure we provide ongoing challenging work that interests you, a fabulous working environment and the flexibility you need to do your best work.We operate transparently and without internal politics, so that you can do some of the best work of your career because you know what's expected and the role you play in getting there.
We're incredibly successful; because when you put people first –employees, contractors and clients– success (and profit) happens naturally.We're fiercely proud to be NZ owned - there are no global voices telling us what we can/can't do, no global profit agendas which stifle your creativity and ability to meet the needs of the local market.
No global financial eyes that see NZ as simply a regional cost centre that never gets enough focus or investment in.
Most of all, you have the remit to use your judgment and expertise to initiate change and influence how things are done - no inheriting direction from the global mothership.
We hire people because they're curious – and therefore don't stifle you when you voice your ideas and seek to push boundaries.Feedback across the business is that the work is super interesting and there's tons of variety and exposure to lots of different business contexts.
Our people get a kick out of delivering massive improvements that really make a difference!We believe that people work in different ways, think in different ways and are motivated by different things.
As a values-based company, we focus on hiring people who, most importantly, share and uphold our values, which are:Purposefully Restless – this is about being curious and improvement focused.Getting Sh*t Done – this is about having a sense of urgency, a sense of importance and the tenacity to navigate through ambiguity and push past roadblocks.Trusted Powerhouse – this is about being trustworthy and reliable and committed to the goal.People First – this is about working well with others, collaborating, and treating others as you would want to be treated.What We BelieveAt Voco, we believe that we're in this together – all working towards the same goals, with lots of ways to get there, and that it's our people who differentiate us from our competitors.
Yep we honestly, truly, hand on heart believe this!
You've likely heard that phrase before – it's become a bit of a cliché – what's pretty obvious though is that most companies out there are merely saying it, with nothing to show their employees that they actually mean it.
At Voco, we prove it - we hold ourselves accountable to those who work for us, cos that's the only way they're gonna stick around for the long haul – retaining good people gives us our edge.
And we're definitely playing the long game – in fact this year marks Voco's 24th birthday (woo hoo!)
and we have no plans to slow down.We believe that all people have equal value, regardless of age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we want everyone who engages with us – whether as a candidate going through our recruitment process, or as an employee or contractor, or as a client – to experience true inclusion and the respect they deserve.So, what are you waiting for?
Either apply to this role yourself or share it with someone you think will love this opportunity and be fabulous in it!!
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