Account & Relationship Management (Sales) Our Client is looking for a dynamic Senior Account Manager (FSI) to manage, retain and develop the accounts / portfolio in the Banking & Financial Services (BFS) Industry while continuing to focus on growth. Summary of Role You will be the key contributors to commercial side of the Client IT and Consulting Business. Supporting the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. Proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. Work with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. Work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well. Role Responsibilities You will be accountable for managing, retaining and developing BFS accounts / portfolio and driving growth Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders Manage client expectations, provide updates to the senior management, and participate in steering review meetings Identify strategic initiatives that help client's business achieve their goals and drive transformational programs Provide thought leadership / innovation in managing strategic customers Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolios Drive growth and customer satisfaction in the accounts / portfolio Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio Negotiate commercial terms of engagement Responsible for managing the P&L of portfolio, business planning / budgeting Work with the delivery team and third-party vendors to ensure that project risks are minimized and project goals are met Experience & Skills 10+ years of experience in account management, business development activities in IT service industry working with large global system integrators/consulting firms . Ability to take a consultative approach with clients. Seasoned business development professional with excellent track record in managing, retaining and developing businesses with experience managing P&L Experience in engaging with eco system partners (COTS products / hyperscalers / advisors) and jointly crafting value proposals to clients. Hands on experience in independently proposal authoring and win themes Thorough knowledge in some banking/financial services domains and in addition awareness / expertise in latest digital innovations in the industry / domain Practitioner mindset towards engaging senior level executives in transformation solutions. Strong connects to the senior business and technology leadership in the BFS accounts in Singapore is desirable, not essential. Strong knowledge of Singapore market across business segments, with good exposure to BFS sector. Experience managing both global and local banks will be good to have Strategic thinking, confident and the ability to plan ahead and stay the course Proven track record of improving business performance and winning deals. Experience in working in an onsite / offshore model. Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business is desirable, not essential. Must be able to navigate a large organization, work in a multi-dimensional matrix and have the power of persuasion through content and confidence. Ability to work with multi-cultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal. Strong negotiation, communication, and facilitation skills We invite you to write in to Serena at , with your updated CV (in MSWord format). We regret to inform only selected candidates will be notified. However, if you are not selected, we will keep your CV and contact you for suitable role(s) that comes along. Company information Registration No. 200709068N EA No. 08C4705 Your application will include the following questions: Which of the following statements best describes your right to work in Singapore? What's your expected monthly basic salary? How many years' experience do you have in a client services / account management role? Do you have experience with solution selling methodologies? Do you have business development experience in the banking & credit industry? Reviews from people working in the industry #J-18808-Ljbffr
