The Role:As a Senior Account Director, you will be a senior ongoing interface between your clients and the agency on a day-to-day basis. It is a hands-on role requiring you to lead your account team, build business from your existing clients, and develop new business opportunities on an ongoing basis. You are responsible for the financial performance of your accounts and in particular preparing and meeting monthly revenue forecasts.
The Account requires you to act with a significant level of autonomy and responsibility. Therefore as such, the role will not receive direct supervision. It will however, require you to work closely with the General Manager to whom you are responsible for communicating your client issues/opportunities and proposed solutions.
And finally it\'s a role that is all about ?the work? - the quality, innovation and effectiveness of the strategic and creative product the agency delivers. You\'ll understand the importance of this and be passionate about making the contribution you can to ensure the work is great.
Key skills:
Strong relationship skills for building internal and external partners to deliver world class work.
A passion for creativity and doing great work.
Strategic skills supported by day-to-day delivery - the role is supported by the MGM and Planning Director, however it is expected that day-to-day strategic direction will be driven by account service.
An understanding of best practice processes and techniques.
Proactive approach - always looking for new opportunities and ways to add value to the client (and your team).
Understanding of brand growth strategies, i.e. promotions, acquisition, CRM.
Ability to think beyond execution and to offer solutions rather than problems.
Ability to remain calm under pressure whilst managing multiple projects and be the ?level head\' of the team
Excellent communication skills - understands the importance attached to positive client relationships and demonstrates an engaging and open style of communication.
Establishing and maintaining effective working relations with internal and external stakeholders.
Managing and working with partner agencies.
Ability to mentor and guide junior members of the team.
Requirements:
5 - 6 years+ experience in marketing related roles ideally within an agency environment.
Prior management experience (agency or client side).
A passion for integrated marketing communications and great creative work.
A deep understanding and passion for the elements that make up the ?new? direct marketing (data, analytics, digital media, platforms, CRM etc).
A commitment to staying current in a specialist field that is changing constantly.
An understanding and proven experience of account management principles.
Commercial acumen.
Experience across a broad range of industry sectors.
A proven ability to consult with clients at all levels (from strategic to operational), adding value to their business in the process.
Excellent verbal, written and presentation skills.
A desire to work in, and contribute to, a fast paced, constantly evolving, team environment.
KPIs
High levels of client satisfaction.
Achievement of revenue growth targets from existing clients.
Delivery of great work for clients.
Creation of strategic recommendations, exceptional verbal and written communication skills
About justONE
We transform the way our clients\' cultivate relationships with their customers. We harmonise CX strategy, creative ideas and technology and create communication programmes that generate long-term value for the business, by putting the customer at the centre of our design. The way we work is a reflection of the work we do ? we take the time to deeply understand our clients\' businesses so the solutions we develop are genuinely in their best interests. Because commercial success isn\'t delivered in a transaction, it\'s built through relationships
We encourage a good work-life balance and support that through staff initiatives and programmes. Culture and people are our focus and we enjoy hanging out. New Zealand\'s culture and environment should be enjoyed in a relaxed but passionate way, and that\'s how we approach work-life too.
