Scheduling And Dispatch Team Leader

Who we are
We’re on a mission. We’re changing the way we engage and use power through our innovation, and our customers throughout New Zealand & Australia are seeing the benefits of Advanced Smart Metering Services (AMS), and how it's helping them to manage their gas and electricity.
Vector’s vision is to “Create a new energy future” and the rollout of smart meters and smart metering services is a key part of this. Smart meters underpin the new energy future, by providing granular and real-time information about customer behaviour and energy usage, empowering new and innovative retail products, and enabling consumer participation in energy markets.
AMS combines large-scale field deployment and operations, with a cutting-edge data business focused on ‘near real-time’ delivery of big data and analytics to support the efficient functioning of the overall electricity markets in New Zealand and Australia.

About the Role
Our Scheduling & Dispatch team has been newly created to help our 4G deployment programme. As Scheduling & Dispatch Team Leader this role will be accountable for managing scheduling, dispatch and customer reporting. Ensuring the team are working efficiently to prioritize work orders and meet SLA is crucial part of this role. You’ll be expected to optimise staff performance through effective coaching and development, performance management and developing a dynamic customer and people driven culture. This is a hands on role.
Who are we looking for
We are looking someone with some with proven management and leadership experience in a Customer Service environment. You’ll have previous experience in rostering, training / coaching of team.
This is an excellent opportunity to join and lead a new team and make your mark. You will enjoy ensuring that good fun and hard work go hand in hand. You understand the value of internal relationships and enjoy leading a fast-paced, experienced team. The hours of operation are Monday to Saturday 7am to 8pm and you will need to be comfortable to participate in shift rosters and on-call rosters as and when needed