Sales And Customer Service Specialist

Do you want to actively be part of a B Corp certified, sustainably driven business?BioPak is a premier compostable single use packaging brand based in New Zealand, Australia, the UK and Singapore, driving consumer habits to carbon neutral, compostable, plant based food service packaging.About The OpportunityOur Customer Service team plays a pivotal role in the success of BioPak.
As such, we're looking for people who want to be part of a fast-paced environment, with the passion to provide the best service in the industry to our customers.
We're looking for someone who can handle any query, any complaint, with patience and professionalism, creating an individual, positive experience for every customer.What you will be doing in your day to day:Providing sales and customer service support to new and existing customers in a fast-paced environmentConsulting with customers on the product rangeLiaising with customers and successfully resolving escalations via phone or emailProcessing orders through Netsuite (our inventory management and order processing system)Taking enquiries via phone and email from customers on order related issuesCosting and invoicingAdministrative dutiesLiaising with our internal purchasing & operations teamsOverall Customer service focused with an account management mindsetAbout YouPrevious order processing/administration experience highly regarded (but not a must)Exceptional 'can do' attitude and a willingness to learnExperience working in a fast paced high volume environmentFluent in both spoken and written EnglishA passion for the environmentExcel skills and Netsuite experience preferableHow to ApplyIf this role is of interest to you, we would love to hear from you.
Please apply via LinkedIn with the inclusion of your resume.
Cover letters are welcomed.
If you have any questions, please reach out to Celine at ******.
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