Revenue And Reservations Manager

The Role | Te mahiIn this role you will be responsible for the management of revenue yield and reservations for the hotel on a day-to-day basis.
You will ensure an effective and professional reservations service to achieve maximum room revenue and excellent customer service.
This is a full-time permanent role based in Novotel Christchurch Airport.Responsibilities | Nga haepapaBalancing of financial objectives and maximizing total revenues and profitsImplementation of all reservation policies and proceduresConstant upkeep of all Reservation Systems to ensure accurate dataBuild and maintain high levels of communication with other teamsMonitor occupancy for upcoming 12 weeks and prepare a 3 month forecast each Monday to distribute to the Hotel ManagerKeep up to date with Local/National eventsEnsure special handling of repeats, VIP guests and special requestsActively liaise with the Conference & Events Sales Manager to confirm group room rates/requestsHave sound knowledge specified yield management practices and lead a weekly business strategy meeting with the Head of Department teamEstablishing monthly Budget / Business Plan and striving to achieve the agreed profitabilityHandle client compliments or complaints and ensure proper feedback to Hotel Manager for communication or rectification by department(s) concernedRequirementsAbout you | Ko koe teneiMinimum 3 years experience as Reservation Manager or Assistant Manager in a similar size hotelQualifications appropriate to the role e.g.
Hotel Management / Bachelor in Tourism/Bachelor of Commerce/Business/Sales & MarketingExpert in Opera PMS and Accor Reservations Standards/systemsAdvanced Computer Skills - MS Office SuiteExcellent people skills, able to adapt style and approach to interact professionally with a variety of people and requestsAbility to thrive in a fast-paced environment and adapt to changing business conditionsMust hold the right to work in New ZealandBenefitsWe are all valued | He kura te tangataAs an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentWellbeing programme including Health insurance discountExcellent reward & recognition eventsLong service and anniversary gifts and benefitsStaff, family and friends rates within our network of hotelsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformWho We AreNovotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group (NZ Employer of Choice 2022).
Novotel and Hind Management believe in empathy, understanding and accommodating differences.
We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022.
Our people love coming to work every day and we think you will too!
We're looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that's passionate about putting people first.
And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.Our values are based around caring, working together and doing the right thing.
We are passionate about our people.
We encourage people from diverse backgrounds to apply.
Novotel Christchurch Airport is proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
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