Retreat Host

About the business

The Maruia River Retreat is a private and intimate retreat centre by the Maruia River. There are 7 Villas, a Main Lodge and 500-acres of beech forest where guests can explore, rest deeply and connect with themselves, nature and others.

About the role

Responsibilities include:
Communicates effectively with the guest prior to the visit - pre-arrangements, special needs, questions and concerns;
Prepares the lodge and the villas according to the MRR standards of service prior to the guest's arrival;
Provides superior service, hosts and handles the guests needs during their stay - includes coordination of activities, meals, housekeeping, up to departure;
Maintains the property and manages third party providers in accordance to agreed service level standards and contractual agreements;
Maintains a disciplined and efficient administration and management of front end and back end processes, including email, software programs like Staah, Preno, Kounta and Xero;
Continually improves and refines the level of service and quality offerings for MRR.

Benefits and perks

The host will have his/her own comfortable accommodations at the Main Lodge and will have access to the kitchen garden for his/her own meals.
Murchison is 20 minutes away and Nelson 2-hours away and there is so much to explore around the area so this provides a unique setting for work and everyday living.
The lodge and its villas have all been updated and with new spirit so this is an excellent opportunity to be inspired by the work environment and be part of how you can make the guests stay very enjoyable and special.

Skills and experience

Required qualifications:
At least 2 years in the hospitality business with strong customer and operational experience;
Preferably has a responsible service of alcohol certificate;
Preferably has cooking or basic kitchen skills for simple meal preparations;
Preferably has a valid drivers license to drive guests with the company shuttle service;
Has a valid working visa in NZ