Retail And Contact Centre Hybrid Manager (Base Lead)

Key info:

We don't need to tell you we are a 7 day a week business and across multiple locations, multiple touchpoints and a very diverse customer base need for flexibility and embracing what it takes to support our people and customers is paramount. Unified Frontline Leadership is not a Monday to Friday 8-5 gig…You will need to be adaptable about where and when you work.
As a Retail and Contact Centre Hybrid Manager (Base Lead) you will be responsible for:
Leading the Base in the delivery and performance of targets and day to day operations
Building and leading a supportive and connected Growth Mindset culture
Ensuring the base is capable and skilled in E2E touchpoints in conjunction with P&P and the Craft DCLs
Executing on our Channels vision
Leading in team events and deliver quality outputs
Working day-to-day in a team (on the tools)
Acting as the voice of the customer to Channels stakeholders
Facilitating performance where our people actively go after results
As a Retail and Contact Centre Hybrid Manager (Base Lead), you are:
A servant leader by seeking to understand by listening, and focusing on the growth of people through Blue Heart Culture & Growth Mindset
Working collaboratively with the Channels team and stakeholders, by incorporating feedback when appropriate
Developing team competency by working with Craft Coaches, Geo & Market Leads.
Exuding passion and energy to foster enthusiasm among the team in bringing UFL vision to life
Adaptable and flexible to changes in priorities and demands
A critical thinker being able to identify and build opportunities to achieve long term and short term organizational strategic goals