Retail And Admin Assistant

Details of the offer

Responsibilities:Initial Customer Welcome – Meet and GreetFacilitate bookings, confirmations, payment and any changes or additional details as requiredFinalise invoices and take paymentsEnter payments and apply to invoices in accounting softwareProcess Purchase Orders, take receipt of deliveries of stock items, check the delivery for correctness and receipt stock into the accounting systemHandle and answer technical queries and questions from customers with regards to vehicles – using a supplied systemAssist with queries and sales of automotive accessoriesOther administrative tasks as requested from time to timeMoving / Driving vehiclesSkills Required:Excellent customer service skills both in person, via phone and email communicationFriendly, personable and easy-going mannerSales skills a must - ability to ask for a sale / booking, add value with additional products / services, follow up on past enquiries and relate with the customerMust have experience in a busy high transactional volume business, with regular interruptions yet be able to pick up and finish other tasks as time permitsFamiliarity with accounting packages, and basic bookkeeping skills are an advantageAbility to prioritize between multiple tasks, while operating efficiently and with kindness to customers and team membersA high level of accuracy and attention to detailOpenness and adaptability in a changing work environmentAbility to work in a busy, collaborative, and team-based environmentEffective written and verbal communication skills, with the confidence to interact with people at all levels in the businessVehicle Knowledge would be an advantageMust have good Computer SkillsMust be a good communicator within a team and with customersMust have a full driver's licenceAdded Value Items:Vehicle Knowledge would be an advantageBeing familiar with MYOB Advanced would be an advantageBasic bookkeeping skills are an advantageA Day in the Life: You'll be first in line to answer the phone when it rings, and you'll be the person to greet customers who come into our retail store.
You'll also create quotes for clients using email.
When you answer a call, or have a customer in front of you, you will be asking them a lot of detailed questions about their car.
You'll use our in-house program to figure out which towbar or car accessory they need.
Once this is confirmed, there will be additional information to source.
It's important to ensure this information is correct and attention to detail is crucial.
You'll offer them an available booking appointment, and if they are not ready, you will advise them of the extra benefits we offer.
When you're not helping customers, you will need to support the rest of the team with administrative jobs, and occasionally you may be asked to move a vehicle.
In this role, it's important to have a positive and friendly manner.
We are a close team, where we support each other to achieve the best outcome.IMPORTANT NOTE:All applications must be via TradeMe, not direct emailAll applications must have an accompanying covering letterPotential candidates must be available for an in-person interview at our branch in East Tamaki on Wednesday 29 January.
We will notify candidates by COB Friday 25th.Apply online for this role or contact Tracy Allnutt for more information.
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Nominal Salary: To be agreed

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