Resident Services Representative

Permanent / Part time role- Includes weekend shifts
Hillsborough location
Stunning retirement village environment
Free parking on site

We have an exciting and rare opportunity available to join the Resident Services team at Selwyn Heights Village in Hillsborough.
Reporting to the Assistant Village Manager you will be responsible for providing professional care services to residents living independently. Resident Services provides support and help for residents in different ways throughout the day, liaising with families as well as welcoming visitors to the village.
Specific duties include:
Undertaking welfare visits and responding to urgent calls for assistance
Assisting with the delivery of optional services including meal deliveries, wellness checks, and medication administration
Assisting with the movement of residents by buggy around the site
Being the first staff member they call when residents need our help
General administration at the front desk and facilities management day-to-day

You'll be well supported and assisted by other staff and your managers.
This is a permanent part timerole working rostered shifts of 52.50 hours per fortnight as follows:
Week 1: Thursday to Sunday 2:30pm to 10:00pm = 30hrs
Week 2: Thursday, Friday and Sunday 2.30pm to 10.00pm = 22.5hrs

Other key requirements include:
Understanding the needs of our elderly residents and delivering excellent service
A passion for the work a strong work ethic
Helpful communication skills, both in person and in writing
Competent in Outlook, Word and basic Excel
A high standard of personal presentation and a full driver's license
Plenty of energy, enthusiasm and a keen team worker
An empathetic and caring nature
Previous experience in caregiving or hospitality would be advantageous

If you have a passion for customer service, can demonstrate your ability to work well with others and care for older people and if you have proven experience ideally in healthcare or as a Caregiver in Aged Care, then we want to hear from you.