Resident Scheme Manager
Selsey - Seaview Court
Salary: £15,823 per annum
Location: Seaview Court, Selsey
Hours: 35 per week
We are currently recruiting for a Resident Scheme Manager to manage our property at Seaview Court, Selsey. The scheme has 44 properties which include one and two bedroom flats. The communal areas consist of a resident’s lounge, laundry room and communal gardens. The position is a lone working role with support from a Regional Manager, Head Office Team and a Training and Support Assistant.
The Managers accommodation is a one bedroom flat with an office, located on the first floor. Individual Scheme Managers are each responsible for their bills (Council tax, Electricity, TV Licence, Personal Phone, etc.) with the exception of the following expenses which are paid by Grange Management Ltd; Water bills and Contents Insurance.
Car parking is offered on a first come first served basis although the Scheme Manager does have a designated parking space.
You’ll be expected to work Monday to Friday, 7hrs a day between 8am and 4pm with an hour for lunch.
Pets - should you wish to bring a pet you must apply for permission and this is subject to the same conditions as for other residents.
The role is customer facing and varied, you will be responsible for supporting residents in maintaining their well-being and independence and support the delivery of quality property management services, which respond to customer and business needs.
You will oversee the general management of the building including organisation of repairs and maintenance of internal and external communal areas, along with the structure of the building. You will also monitor our cleaning, gardening and window cleaning contractors to ensure they are delivering services in-line with the required specification.
You’ll be dealing with generic leaseholder matters including lease and property queries, customer complaints and any general enquiries that may arise.
We’re looking for someone that has a ‘can do’ attitude and able to manage their own workload independently and able to empathise with the resident age group - typically 65 plus.
The ideal candidate will have;
A general understanding of building maintenance and repairs.
Excellent communication skills.
The ability to develop and nurture good working relationships with residents, contractors and clients.
A general knowledge of leasehold property would be beneficial but not essential.
You must be self-motivated and be able to demonstrate excellent organisational and interpersonal skills. You will need good customer skills and have a proven track record in providing services to those with a support need. Above all we are looking for someone with a patient and caring personality and a commitment to service excellence.
This is a fantastic opportunity to utilise your extensive skills and experience to really make a difference.
