Job Description - Reservations Supervisor (HOT0AHME) Job Description Reservations Supervisor ( Job Number: HOT0AHME ) Work Locations Work Locations : Hilton Queenstown Hotel Kawarau Village 79 Peninsula Rd Queenstown 9300 Working for Hilton Located on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options and Pinot Pit by Wakatipu Grill serves a wide range of local wines. Our unique location here in Queenstown offers our guests two hotels from the Hilton brand to choose from - Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown, and our Team Members get to work across both properties. Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties. Hilton has a portfolio of 18 world-class global brands, over 6000 properties in 119 countries and territories and an award-winning customer loyalty program, Hilton Honors. And, our amazing Team Members are at the heart of it all! What will I be doing? In your new role as Reservations Supervisor, you will be responsible for offering excellent customer service. You will be working in a fast-paced environment where multi-tasking and a good eye for detail is necessary.You will ensure brand service standards are met to the highest quality to ensure our guest's experience meets their expectations of the Hilton Brand. In your role you will: Be responsible for the accurate recording and processing of group reservations Maximise room sales through pro-active selling techniques Develop and maintain relationships both internally and externally Provide prompt and efficient service while maintaining the hotels brand standards Convert inquiries into contracted business Respond and manage sales inquiries to develop future sales leads Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's/Agents expectations Manage Group Tours segments pertaining to rate quotes and managing Group Tours blocks Responsible to create Pro-forma invoices and payments Support Front office/ Magic operation when busy Assist in managing house inventory What are we looking for? The ideal candidate will have a passion for delivering an exceptional customer experience.To be successful in this role, you should maintain the attitude, behaviours, skills and values that follow: A highly professional telephone manner and excellent communication skills Outstanding administrative and organisational skills Well-presented, organised and calm personality Be a team player in everything that you do Fluent English essential, additional languages an advantage Experience with OnQ At least one years' experience in a customer service related role within the hospitality industry or experience in a reservations environment At least six months Supervisor experience A degree or diploma in Hospitality, Hotel Management an advantage Thrive at Hilton Thrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues. See how this innovative program could help you achieve your personal dreams: Workplace flexibility (work life balance) Professional leadership development framework Worldwide career opportunities Access to Hilton University and over 5000 online learning programs Free events and activities Discounted gym membership Free staff meal and daily dry-cleaned uniform Discounted hotel accommodation and food & beverage rates globally Diverse by nature and inclusive by choice Support to participate in a variety of local volunteer activities Fast track to Hilton Honors Silver status as a Team Member When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best. Get insights into work at Hilton, and see what our Team Members have been up to by searching @hiltoncareers on Facebook, LinkedIn and Instagram. #J-18808-Ljbffr
