Reservations Manager

Peppers Bluewater, State Highway 8, Lake Tekapo, Canterbury, New Zealand Req #4664Tuesday, 1 April 2025Overlooking scenic Lake Tekapo, in the heart of New Zealand's central South Island, is Peppers Bluewater Resort.
The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural landscape of Mt Cook & Mackenzie region.
Guests can enjoy stunning views from Rakinui Restaurant & Bar and experience the farm to table dining concept.
Many a special event has taken place at Peppers Bluewater with the team creating bespoke weddings and conferences.
On your days off immerse yourself in the peaceful lifestyle by enjoying the abundance of relaxing activities Lake Tekapo has to offer such as horse-riding, hot pools and stargazing.PurposeAs Reservations Manager, your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival.
Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.Title: Reservations Manager - Lake TekapoLocation: Peppers Bluewater Resort, State Highway 8, Lake Tekapo 7945, New ZealandSalary: $32 - $35 hourly rateContract: Permanent Full-TimeHours: 30-45 hours per weekMinimum Qualification or Experience: NZQF equivalent Diploma or at least 3 years of relevant experience in a similar rolePrimary ResponsibilitiesTake the helm and guide the reservations' day-to-day operations with expertiseManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersFacilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their rolesAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracyAssist in resolving guest complaints or issues related to reservations, billing, or room assignmentsSkills and ExperienceExperience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your careerMasterful in the art of both written and spoken communicationProficiency in using reservation and property management systems is a plusThe knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a mustTeam player with a positive attitude and willingness to go the extra mileCapable of embracing a flexible rotating schedule, including nights, weekends, and public holidaysAt Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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