Reservations Agent

Accurately convert enquiries into bookings via phone and emailManage group reservationsUpdate reservations from external sourcesProcess prepaymentsAssist the Front Office team by performing the role of Guest Service agent when requiredProvide guests with information about the hotel and activitiesTake direction from the Reservations SupervisorIncludes some Saturday and public holiday shifts30 - 40 hours per weekQualifications & ExperienceExperience in a similar role is advantageousOpera PMS knowledge is preferred but not essentialApplicants must have the legal right to work in New Zealand to apply for this role.About EVTWhen you join EVT, you are joining one of Australia and New Zealand's leading experience companies.
EVT encompasses entertainment businesses that excite every sense, ventures driven by a passion for new opportunities, and travel businesses that always feel local and authentic.About RydgesAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach.About Rydges RotoruaImmerse yourself in the cultural heart of New Zealand at Rydges Rotorua.
This 203-room hotel, on the edge of Whakarewarewa Forest, with a backdrop of geothermal geysers and world-class mountain bike tracks, is led by a team with a passion for genuine Kiwi hospitality.
Are you ready to join us?Job Application QuestionsYour application will include the following questions:How many years' experience do you have as a Reservations Agent?Which of the following statements best describes your right to work in New Zealand?Which of the following property management systems (PMS) do you have experience with?We believe in peace of mind travel.
For us, that means connectivity, quality, and comfort.
We know you have people to see and places to go, that's why our hotels and resorts are located in prime positions: city hearts, business centres, and inspired natural retreats.With everything you need, right where you need it, at Rydges we've perfected simple comforts.
So when you've finished exploring, negotiating, debating, and discovering – we'll be ready to help you rest up and unwind.
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