Reporting Analyst

Our client, a Global player in the Telecommunications industry is currently seeking an experienced Service Desk Lead with experience leading a service desk team within the Telco space

Key Area of Responsibility:Reporting Analyst for Service Management including customer and platform SLA's metrics, KPI's.
Analyse, identify and report on trends.
Coordinate and provide reporting support to Supervisors, BSOC Manager and other internal entities.
Build any new adhock reports requested by VNOs or nbn
Build new report components in Reporting and Monitoring systems

Job Specification:Degree in data analysis (preferred) or equivalent experience.
5+ years' experience in an IT or Telecommunication data analysis position
Highly experienced in analysing, writing and presenting reports to customers.
Satellite and telco services reporting experience desirable.
Previous experience in Service Management or Business Operations environments are highly regarded.
PC experience in a Windows operating environment with strong typing ability
Related experience in Service Desk support preferred.
ITIL foundation Certificate
Solarwinds or Service Now or BMC Remedy Footprints Experience.
Excellent English both written and verbal. Additional languages are an advantage.
Good organisational skills with ability to prioritise work to meet deadlines

Benefits:Start ASAP
Attractive salary on offer
Autonomous position

If you are interested, please 'Apply Now' or contact Wes Elsayed from Talent on 03 9236 7766